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- Tasks: Lead a dynamic team to deliver top-notch water treatment solutions and ensure customer satisfaction.
- Company: Join Alpheus, a leader in innovative water and wastewater treatment solutions.
- Benefits: Enjoy a competitive salary, private health care, and generous annual leave.
- Why this job: Make a real impact on environmental sustainability while developing your leadership skills.
- Qualifications: Strong operational knowledge and excellent problem-solving skills required.
- Other info: Home-based role with travel; great opportunity for career growth.
The predicted salary is between 45000 - 63000 ÂŁ per year.
Salary: Circa ÂŁ45,000 + Car Allowance
Permanent, Full time – 37.5 hours per week
Base Location: Home-based with regular travel required and weekly visits to Osprey House, Huntingdon
At Alpheus, we deliver innovative water and wastewater treatment solutions for industrial clients. Our work is vital to environmental sustainability and operational excellence — and we are looking for a proactive, customer‑focused Service Delivery Supervisor to lead day‑to‑day operational delivery across our field and fixed sites.
In this role, you will provide hands‑on leadership to our Field Engineers, driving high operational standards, compliance, and a strong customer experience. You will act as a key on‑site presence for our clients, ensuring issues are resolved quickly, performance targets are achieved, and continuous improvement is embedded across all operations. Your leadership will ensure safe, compliant, and efficient service delivery, supporting long‑term contract success and commercial performance.
Key Responsibilities- Lead and manage the Field Team, including Engineers, Apprentice, and Contractors.
- Oversee day‑to‑day delivery across field and fixed sites, ensuring contractual and KPI targets are met.
- Coordinate engineer schedules and allocate resources to maximise productivity and service quality.
- Maintain strong on‑site presence across customer locations, providing proactive issue resolution.
- Build and maintain strong customer relationships through professional, responsive communication.
- Drive operational excellence and continuous improvement across all service delivery processes.
- Optimise efficiency by reducing travel, overtime, downtime, and callouts.
- Manage the Field Team operational budget, including expenditure approval and cost‑per‑hour optimisation.
- Oversee the Field Team training budget and support staff development.
- Support administrative tasks such as procurement, purchase orders, and invoicing; provide cover during annual leave.
- Ensure compliance with health, safety, and environmental standards, championing a zero‑accident culture.
- Lead H&S activities, including audits, inductions, safe‑working compliance, and near‑miss reporting.
- Collaborate with internal stakeholders (Commercial, H&S, Process, O&M, BD) to support performance and contract success.
- Full UK driving licence.
- Strong understanding of operational and maintenance processes (mechanical and biological).
- Solid knowledge of health, safety, and environmental standards.
- Analytical mindset with strong problem‑solving ability.
- Ability to make sound decisions under pressure.
- Excellent organisational, planning, and time‑management skills.
- Good IT literacy.
- Experience in the water/wastewater industry.
- Previous experience as an operational manager or supervisor.
- Strong communication skills with a customer‑service focus.
- Proven ability to lead, motivate, and support field‑based teams.
- Experience coordinating schedules and resources.
What’s in it for you?
- Personal private health care
- 26 days annual leave, rising with service
Service Delivery Supervisor in Northampton employer: Anglian Water Services
Contact Detail:
Anglian Water Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Supervisor in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the water and wastewater industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Alpheus and their projects. Show them you’re not just another candidate; you’re genuinely interested in their mission of environmental sustainability. Tailor your answers to reflect how your experience aligns with their goals.
✨Tip Number 3
Practice your leadership stories! As a Service Delivery Supervisor, you’ll need to demonstrate your ability to lead teams and resolve issues. Think of specific examples where you’ve driven operational excellence or improved customer relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Delivery Supervisor in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Service Delivery Supervisor role. Highlight your leadership experience, operational management skills, and any relevant industry knowledge to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you the perfect fit for leading our Field Team. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with innovative solutions, especially in high-pressure situations.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Anglian Water Services
✨Know Your Stuff
Make sure you brush up on your knowledge of operational and maintenance processes, especially in the water and wastewater industry. Familiarise yourself with health, safety, and environmental standards, as these will be crucial in your role as a Service Delivery Supervisor.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team, resolved conflicts, or improved service delivery. This will demonstrate your ability to manage the Field Team effectively.
✨Be Customer-Focused
Since this role involves building strong customer relationships, be ready to discuss how you've handled customer issues in previous positions. Highlight your communication skills and how you ensure a positive customer experience, as this is key for the company.
✨Demonstrate Problem-Solving Abilities
Expect questions that test your analytical mindset and decision-making skills under pressure. Prepare to share examples of challenges you've faced and how you approached problem-solving, particularly in operational contexts.
