At a Glance
- Tasks: Provide face-to-face and remote IT support to colleagues across various sites.
- Company: Leading water utility company in Milton Keynes with a strong community focus.
- Benefits: Competitive salary of £30,000, development opportunities, and hybrid working.
- Other info: Great chance for career growth in a supportive environment.
- Why this job: Make a difference by helping colleagues use digital tools effectively.
- Qualifications: Strong customer service skills and empathy are essential.
The predicted salary is between 24000 - 36000 € per year.
A leading water utility company in Milton Keynes is looking for an IT Support Technician. In this role, you will provide face-to-face and remote support to colleagues, ensuring they can effectively use the digital tools at their disposal.
Key responsibilities include:
- Managing incidents via ServiceNow
- Training colleagues
- Assisting in maintaining technology resources
A strong customer service focus and ability to empathise are essential. This position offers a salary of circa £30,000, with opportunities for development and growth.
IT Support Technician — Travel Across Sites (Hybrid) in Milton Keynes employer: Anglian Water Services
As a leading water utility company in Milton Keynes, we pride ourselves on fostering a supportive and collaborative work environment where our employees can thrive. With a strong emphasis on professional development, we offer numerous growth opportunities and training programmes to enhance your skills. Our hybrid working model allows for flexibility, ensuring a healthy work-life balance while you contribute to meaningful projects that impact the community.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician — Travel Across Sites (Hybrid) in Milton Keynes
✨Tip Number 1
Get to know the company! Research the water utility sector and understand their values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping colleagues with their tech issues, think of scenarios where you can demonstrate empathy and problem-solving. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace IT Support Technician — Travel Across Sites (Hybrid) in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support and customer service. We want to see how you've helped others with tech issues, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your empathy and customer service skills, as these are key for us.
Showcase Your Technical Skills:List any specific tools or software you’ve worked with, especially if you have experience with ServiceNow. We love seeing candidates who are familiar with the tech we use!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Anglian Water Services
✨Know Your Tech Inside Out
Make sure you’re familiar with the digital tools and technologies mentioned in the job description. Brush up on your knowledge of ServiceNow and any other relevant software. Being able to discuss these confidently will show that you’re ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role requires a strong customer service focus, prepare examples from your past experiences where you’ve successfully helped others with tech issues. Think about how you empathised with their problems and what steps you took to resolve them.
✨Practice Remote Support Scenarios
As you’ll be providing both face-to-face and remote support, consider practising common troubleshooting scenarios. You could even role-play with a friend to simulate the experience. This will help you feel more comfortable and prepared for any questions they might throw your way.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the technology resources you'll be managing, or opportunities for development within the company. It shows you’re genuinely interested and have done your homework!
