At a Glance
- Tasks: Coordinate projects and support customers connecting to our water infrastructure.
- Company: Join Anglian Water, a leading provider in water services with a focus on quality.
- Benefits: Enjoy private healthcare, 25 days leave, and a competitive pension scheme.
- Other info: Be part of a diverse team committed to excellent service and sustainability.
- Why this job: Make a real impact on infrastructure delivery while developing your skills.
- Qualifications: Strong organisational skills and a customer-focused approach are essential.
The predicted salary is between 33000 - 33000 € per year.
Contract: 1x permanent position - Full time Monday - Friday 37 hrs pw
Salary: £33,000 (dependent on experience)
At Anglian Water our values are that together, we will: build trust, do the right thing, and we are always exploring.
Who we are
The Self‑Lay team support the growth of the Self‑Lay and New Appointments and Variations (NAV) market within our region. We are part of Development Services, helping to deliver new infrastructure including the installation of new water mains for housing developments, water mains diversions & reinforcements, service connections and metering. We are responsible for ensuring our customers are supported and have all the correct training and knowledge. This ensures their infrastructure meets our internal standards, protecting water quality and helping us to create sustainable assets for the future.
What Will You Be Doing as a Self‑Lay Project Co‑Ordinator?
As a Self‑Lay Project Co‑Ordinator, you will be a vital link between our Self‑Lay Providers (SLPs), NAV customers and internal teams. Working collaboratively with both internal colleagues and external partners, you'll support and monitor a wide range of construction and administrative activities across the full project lifecycle. You’ll play a key role in the successful delivery of Self‑Lay schemes, positively influencing Health & Safety, commercial sustainability, and customer satisfaction. Your focus on accuracy, communication and service will help ensure our customers receive a seamless, high-quality experience.
In this varied and fast‑paced role, you will:
- Provide a comprehensive end‑to‑end service for customers connecting to Anglian Water's infrastructure
- Manage and coordinate project administration in partnership with Project Liaison Managers (PLMs)
- Ensure all customer communications are professional, proactive and solution‑focused
- Support efficient decision‑making with a strong commercial awareness
- Monitor service levels, escalating issues where appropriate to meet internal and external levels of service
- Contribute to performance targets, including customer satisfaction and DMeX outcomes
What does it take to be a Self‑Lay Coordinator?
You’ll be highly organised, resilient and comfortable managing multiple projects within tight deadlines. As a self‑starter with a collaborative mindset, you’ll thrive in a busy team environment and be eager to learn new skills and systems. You’ll also bring:
- A strong commitment to Safer Every Day principles
- Proven IT skills, particularly in MS Office and SAP, with the ability to quickly learn new systems
- Excellent organisational, time management and data entry skills
- Strong problem‑solving and communication abilities, with confidence managing competing priorities
- A customer‑focused approach, delivering excellent service internally and externally
If you enjoy working collaboratively, take pride in delivering high‑quality service, and want to play a key role in successful infrastructure delivery, this could be the perfect opportunity for you.
As a valued employee, you’ll be entitled to:
- Personal private health care
- 25 days annual leave - rising with length of service
- Competitive pension scheme - Anglian Water double‑matches your contributions up to 7%
- Flexible benefits to support your wellbeing and lifestyle
Why Anglian Water?
Here at Anglian Water we are one of the leading providers of water and water recycling services in the UK and our organisation is an industry benchmark for quality and customer service. What makes us unique is our commitment to providing the development people need to make a real difference. If you care about excellent customer service, your career and the environment, then we want to hear from you. We believe that equal opportunities mean inclusion, diversity and fair treatment for all.
Self- Lay Project Coordinator in Lincoln employer: Anglian Water Services
At Anglian Water, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that values trust and integrity. As a Self-Lay Project Coordinator, you'll enjoy competitive benefits including personal private healthcare, generous annual leave, and a pension scheme that doubles your contributions, all while contributing to sustainable infrastructure projects that make a real difference in the community. With a strong focus on employee growth and development, we provide opportunities for you to enhance your skills and advance your career in a dynamic environment dedicated to exceptional customer service and environmental stewardship.
StudySmarter Expert Advice🤫
We think this is how you could land Self- Lay Project Coordinator in Lincoln
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Anglian Water and understanding their values. Think about how your skills align with their mission of building trust and delivering excellent customer service. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Self-Lay Project Coordinator, you'll need to convey information clearly and professionally. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Anglian Water team.
We think you need these skills to ace Self- Lay Project Coordinator in Lincoln
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Self-Lay Project Coordinator role. Highlight your relevant experience and skills that match the job description, especially your organisational and communication abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with Anglian Water's values. Keep it professional but let your personality show through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. This will demonstrate your strong problem-solving abilities and your commitment to delivering excellent service.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves and shows your enthusiasm for joining our team!
How to prepare for a job interview at Anglian Water Services
✨Know the Company Inside Out
Before your interview, take some time to research Anglian Water. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Organisational Skills
As a Self-Lay Project Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple projects or tight deadlines. Highlight how your organisational skills contributed to successful outcomes.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on your problem-solving and communication skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
