At a Glance
- Tasks: Schedule and organise work for field resources while ensuring exceptional customer service.
- Company: Join a dynamic team in Lincoln with great career progression opportunities.
- Benefits: Enjoy private healthcare, generous leave, and a double-matched pension scheme.
- Other info: Full training provided, with ongoing support from experienced colleagues.
- Why this job: Make a real impact by optimising operations and enhancing customer satisfaction.
- Qualifications: Strong admin skills, excellent communication, and the ability to prioritise tasks.
The predicted salary is between 26000 - 26000 £ per year.
Location: Lincoln
Job Type: Full-Time, Permanent, 37 hours per week.
Salary: £26,000
Opportunity for hybrid working
Private health care
Virtual GP service for you and your household
Double-matched pension scheme
Generous annual leave
Do you have excellent customer service skills and an ability to prioritise your workload? Are you looking to join a team who can offer excellent career progression opportunities? If so, we may have the perfect role for you.
You will be responsible for effectively scheduling work to our field resources. Your role will involve taking charge of the scheduling for your assigned area, ensuring all necessary work is completed. Additionally, you will actively liaise with both internal and external stakeholders, including customers and technicians, to optimise operations and deliver exceptional customer service.
What will I be doing?
- Organise and prioritise tasks based on priority and resource availability.
- Ensuring efficient allocation of resources and meeting customer expectations.
- Coordinate with internal and external stakeholders, including customers and technicians, to ensure work is carried on time.
- Make informed decisions and adapt schedules in response to changing circumstances.
- Collaborate with team members to optimise resource allocation.
- Maintain accurate records and documentation related to work scheduling and resource allocation.
What does it take to be a dispatcher?
- Good administration skills, with the ability to handle multiple tasks and work under pressure.
- Ability to work independently and as part of a team, demonstrating initiative and accountability.
- Excellent communication skills to effectively liaise with various stakeholders, including customers and technicians.
- Ability to prioritise tasks and manage time efficiently.
- A flexible and adaptable approach to respond to changing circumstances and meet tight deadlines.
New to planning? Don't worry, we provide a full training and mentoring package to guide you through your new career.
- Fully paid 1 weeks classroom-based training, alongside a cohort of fellow new planners, with our dedicated training team.
- Followed by a full mentoring programme with experienced planners.
- Ongoing support from Team Leaders and colleagues.
What hours will I work?
You will be working 37 hours per week; your shifts will vary between 7:00 am and 9:30 pm, involving various shifts. Weekend work will be required.
As a valued employee, you’ll be entitled to:
- Personal private healthcare.
- Life cover (up to 8× salary).
- Personal accident cover (up to 5× salary).
- 26 days annual leave – rising with length of service and the ability to buy more.
- Excellent family friendly policies, such as 26 weeks full pay for maternity/adoption leave, and 4 weeks paternity/partner pay.
- Opportunity for shared parental pay.
- Bonus scheme.
- Flexible benefits to support your wellbeing and lifestyle.
Hybrid Dispatch & Scheduling Specialist in Lincoln employer: Anglian Water Services
Join our dynamic team in Lincoln as a Hybrid Dispatch & Scheduling Specialist, where we prioritise employee wellbeing and career growth. Enjoy a supportive work culture with comprehensive training, generous annual leave, and a double-matched pension scheme, all while benefiting from flexible working arrangements and private healthcare options. We are committed to fostering an environment that values your contributions and encourages professional development, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Dispatch & Scheduling Specialist in Lincoln
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to dispatch and scheduling. Think about how you’d handle prioritising tasks or dealing with unexpected changes – they’ll love to hear your thought process!
✨Tip Number 3
Show off your communication skills! When you get the chance to chat with potential employers, be clear and confident. Make sure to highlight your ability to liaise with different stakeholders, as that’s key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to jump into a rewarding career with us.
We think you need these skills to ace Hybrid Dispatch & Scheduling Specialist in Lincoln
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service skills and any relevant experience in scheduling or dispatching to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re interested in the role and how your background makes you a great candidate. Don’t forget to mention your ability to prioritise tasks and work under pressure.
Show Off Your Communication Skills:Since this role involves liaising with various stakeholders, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language to convey your points effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Anglian Water Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Hybrid Dispatch & Scheduling Specialist. Familiarise yourself with scheduling processes and how to prioritise tasks effectively. This will show that you're serious about the position and ready to hit the ground running.
✨Show Off Your Communication Skills
Since you'll be liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated in past roles, especially in high-pressure situations. This will demonstrate your ability to handle customer service and team coordination.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific scheduling challenges or changes in priorities. Think of real-life examples where you've had to adapt quickly and make informed decisions. This will highlight your problem-solving skills and adaptability.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team dynamics or the training process. This shows your interest in the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to learn more about the support you'll receive as a new planner.
