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- Tasks: Provide front-line support and manage customer appointments effectively.
- Company: Leading water utility company in the UK with a focus on teamwork.
- Benefits: Part-time hours, flexible schedule, and opportunities for continuous improvement.
- Why this job: Join a rapidly expanding team and make a difference in customer service.
- Qualifications: Excellent communication skills and familiarity with SAP and Genesys.
The predicted salary is between 12 - 16 £ per hour.
A leading water utility company in the UK is seeking an Appointment Services Advisor to provide front-line support and ensure customer appointments are effectively managed.
The ideal candidate will have excellent communication skills, knowledge of SAP and Genesys, and the ability to handle inquiries across various channels.
This role offers opportunities for continuous improvement and teamwork within a rapidly expanding environment.
Outbound Appointment Services Advisor (Part‐Time) in Isleworth employer: Anglian Water Services
Contact Detail:
Anglian Water Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Appointment Services Advisor (Part‐Time) in Isleworth
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about effective customer interaction, try role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Outbound Appointment Services Advisor (Part‐Time) in Isleworth
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about providing front-line support, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively manage customer inquiries.
Familiarise Yourself with SAP and Genesys: If you've got experience with SAP and Genesys, shout about it! Mention any relevant experience in your application to show us you're ready to hit the ground running in this role.
Emphasise Teamwork and Continuous Improvement: We love a team player! In your application, share examples of how you've worked collaboratively in the past and how you’ve contributed to continuous improvement in your previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us.
How to prepare for a job interview at Anglian Water Services
✨Know Your Stuff
Make sure you brush up on your knowledge of SAP and Genesys. Familiarise yourself with how these systems work, as you might be asked to demonstrate your understanding during the interview.
✨Show Off Your Communication Skills
Since this role involves front-line support, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend to refine your responses and ensure you come across as approachable and professional.
✨Prepare for Scenario Questions
Think about potential customer inquiries you might face and how you would handle them. Prepare specific examples from your past experiences that showcase your problem-solving skills and ability to manage appointments effectively.
✨Emphasise Teamwork and Improvement
This role values teamwork and continuous improvement, so be ready to discuss how you've collaborated with others in previous roles. Share examples of how you've contributed to process improvements or helped a team achieve its goals.
