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- Tasks: Lead daily performance in water operations and drive service improvements.
- Company: Join Anglian Water, a leader in sustainable water management.
- Benefits: Enjoy private healthcare, flexible working, and generous annual leave.
- Why this job: Make a real impact on water services while developing your leadership skills.
- Qualifications: Experience in operational despatch and strong analytical skills required.
- Other info: Be part of an inclusive workplace that values diversity and growth.
The predicted salary is between 29500 - 41300 £ per year.
Circa £29,500 (Depending on Skills & Experience)
Permanent
37 hours per week
Full-time (flexible working available)
Lincoln
Keeping in-day performance on track – Join us as an In Day Performance Lead at Anglian Water.
The In Day Performance Lead is responsible for managing in-day and 48-hour performance of water and water recycling operations. You will monitor, assess, and escalate operational performance, ensuring risk- and performance-led decisions are made in a fast-paced, dynamic environment. You'll oversee workflow management, support and develop despatchers through coaching and mentoring, and help drive improvements to service delivery. Working closely with internal teams, field managers, and tactical operations, you'll ensure effective communication and a strong focus on health, safety and continuous improvement.
What you’ll be doing:
- Manage workflow and daily handovers to maintain control of operational performance.
- Monitor key performance indicators (KPIs), assess impact, and escalate risks to ensure compliance with Levels of Service (LOS).
- Provide training, coaching and mentoring to despatchers to build capability and confidence.
- Develop and implement service delivery improvements, using insight to inform decisions.
- Drive continuous improvement in Health & Safety, ensuring standards are upheld at all times.
What does it take to be an In Day Performance Lead?
- Experience within operational despatch and/or water and water recycling operations.
- Strong analytical skills with the ability to interpret performance information and make sound, risk-based decisions.
- Excellent organisational skills and the ability to prioritise competing demands in a time-critical environment.
- Clear and confident communication skills, with the ability to influence stakeholders at all levels.
- Teamworking mindset with proven mentoring or coaching capability.
- Flexible, proactive approach and commitment to achieving performance targets.
- Strong commitment to health, safety, continuous learning and improvement.
What’s in it for you?
- Private healthcare and physiotherapy
- 24-hour Virtual GP service for you and your household
- 25 days annual leave (rising with service)
- Competitive pension scheme – Anglian Water double-matches your contributions up to 6% (up to 18% combined)
- Bonus scheme
- Flexible benefits and working culture
- Life Assurance (8× salary) and Personal Accident cover
- Enhanced family leave policies
- Great discounts and perks
Inclusion at Anglian Water
We’re committed to creating a workplace where everyone feels they belong. We’re proud signatories of the Social Mobility Pledge, Race at Work Charter, and Armed Forces Covenant, and we’re a Disability Confident employer.
Closing Date: Sunday 15th February 2026
In day Performance Lead employer: Anglian Water Services
Contact Detail:
Anglian Water Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In day Performance Lead
✨Tip Number 1
Network like a pro! Reach out to current employees at Anglian Water on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to performance management and operational decision-making. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively!
✨Tip Number 3
Showcase your analytical skills during the interview. Bring examples of how you've used data to drive improvements in past roles. This will demonstrate your ability to make sound, risk-based decisions, which is key for the In Day Performance Lead role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Anglian Water team.
We think you need these skills to ace In day Performance Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational despatch and water operations. We want to see how your skills align with the role of In Day Performance Lead, so don’t hold back!
Show Off Your Analytical Skills: Since this role requires strong analytical abilities, include examples of how you've interpreted performance data in past roles. We love seeing how you’ve made sound, risk-based decisions that led to improvements.
Highlight Your Teamwork and Coaching Experience: We’re looking for someone who can mentor and coach despatchers. Share specific instances where you’ve successfully developed team members or improved team performance. It’s all about showing us your collaborative spirit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Anglian Water Services
✨Know Your KPIs
Before the interview, make sure you understand the key performance indicators (KPIs) relevant to the In Day Performance Lead role. Be ready to discuss how you've monitored and assessed KPIs in your previous roles, and how you can apply that experience to ensure compliance with Levels of Service.
✨Showcase Your Coaching Skills
Since this role involves mentoring despatchers, think of specific examples where you've successfully coached or trained others. Prepare to share these stories during the interview, highlighting the impact your coaching had on team performance and confidence.
✨Demonstrate Analytical Thinking
Be prepared to discuss how you've used analytical skills to interpret performance information in a fast-paced environment. Think of scenarios where your risk-based decisions led to improvements in service delivery, and be ready to explain your thought process.
✨Communicate Clearly and Confidently
Effective communication is key for this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you would influence stakeholders at all levels. Consider role-playing with a friend to refine your delivery and ensure you come across as both approachable and assertive.
