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- Tasks: Support smart meter installations and maintenance while investigating complex leak issues.
- Company: Join Anglian Water's innovative Integrated Metering Alliance team.
- Benefits: Competitive salary, full-time role, and opportunities for growth and networking.
- Other info: Inclusive workplace committed to diversity and equal opportunities.
- Why this job: Make a real difference in water conservation and customer service.
- Qualifications: GCSE level education and understanding of smart meters required.
The predicted salary is between 37000 - 37000 £ per year.
Location: Field based - covering Northampton, Lincoln, Suffolk & Norfolk
Contract: Full-time/Permanent
Salary: circa £37,000
At Anglian Water our values are that together, we will: Build trust, do the right thing, and we are always exploring.
The Integrated Metering Alliance (IMA) is the team that provides new and replacement meters, water saving initiatives and develops new ways to better service our customers. This area of Anglian Water has a whole host of roles and opportunities available, from operational frontline work to project management, data analysis and more.
IMA is part of the Embedded Alliance within Anglian Water, which means they work together with other organisations to form a partnership of skill sharing and using the best person and team for the job.
The successful candidates will be employed by one of our partner companies – Kier or Clancy.
What will you be doing as an IMA Smart Metering Technician?
The role provides technical support for the Smart Metering Development Manager and other parts of the Metering Team to improve the performance and efficiency of operational assets and activities within the deployed meter network across the region. The work undertaken within the team is to assist in the maintenance of a calm and stable network, which in turn leads to achieving our company goals in successfully connecting smart meters, maintaining a stable and reliable meter base, reducing leakage and costs, and continuing to improve our service to our customers. The team will drive the optimisation of meter field processes to maximise the connection performance of the smart meters deployed, helping in the reduction of OFWAT ODI penalties.
The Smart Metering Technician will provide support for technical and process field support for the Metering Delivery Team undertaking the maintenance work for the Smart Metering Development Manager and other associated teams. They will carry out as part of their duties, meter maintenance, PRF installs and maintenance, and complex leak investigation work.
What it will take to do this job?
- Local area technical support - Technical support for relevant patch to other technicians
- FLT (Smart Meter Commissioning Software application, known as FLT) support - Updates, issues & training
- Training of other field technicians and teams
- Complex leak investigations – Long-term leak run times - Second visits
- Smart Meter network issues - Investigations (field signal tests) and network coverage level surveys
- Non-Connecting Meter investigations - Meter Maintenance for non-connecting meters - Second Visits
- PRF installs - Installation of prefabricated and non-prefabricated pulse heads (wiring and potting activities required), and re-instatement of data loggers
- High level meter maintenance and diagnostics: Non connecting meters second visits. Use advanced field tools (FLT advanced features) and other diagnostic / engineering tools to resolve meter connectivity issues after an unsuccessful initial investigation by Metering field technicians
- Support to CSRs where a leak investigation does not have a clear outcome for customers
A little bit about your skills, experience and behaviours:
- Educated to GCSE level or equivalent
- Good understanding of smart meters
- Good understanding of smart meter networks
- Lone working in the field in various environments
- SWQR Street Works
- EUSR National Water Hygiene
Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.
If you feel this is the next move for you, please apply today!
Closing date: 26th May 2026
IMA Smart Meter Field Technician employer: Anglian Water Services
Contact Detail:
Anglian Water Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IMA Smart Meter Field Technician
✨Tip Number 1
Get to know the company! Research Anglian Water and the Integrated Metering Alliance. Understanding their values and goals will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for practical assessments! As a Smart Metering Technician, you might face technical tests. Brush up on your smart meter knowledge and be ready to demonstrate your problem-solving skills in real-world scenarios.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the IMA team. Don’t miss out on this opportunity!
We think you need these skills to ace IMA Smart Meter Field Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IMA Smart Metering Technician role. Highlight your experience with smart meters and any relevant technical skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about smart metering and how your values align with ours at Anglian Water. Let us know why you’re the perfect fit for the role.
Showcase Your Skills: Don’t forget to showcase your skills in your application. Whether it's your understanding of smart meter networks or your experience with complex leak investigations, we want to see what you bring to the table!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Anglian Water Services
✨Know Your Smart Meters
Make sure you brush up on your knowledge of smart meters and their networks. Understand how they work, common issues, and the latest technologies in the field. This will show your potential employer that you're not just interested in the role but also passionate about the industry.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled technical challenges in the past. Whether it's a complex leak investigation or troubleshooting a non-connecting meter, having concrete examples ready will highlight your problem-solving abilities and technical expertise.
✨Show Your Team Spirit
Since this role involves working closely with other technicians and teams, emphasise your ability to collaborate and communicate effectively. Share experiences where you've successfully worked as part of a team, especially in high-pressure situations, to demonstrate that you can contribute positively to the IMA team.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company. Inquire about the team's current projects, challenges they face, or how they measure success. This not only shows your interest but also gives you a better understanding of what to expect if you join the team.