At a Glance
- Tasks: Lead the IMA team in scheduling and managing customer interactions for water services.
- Company: Join Anglian Water, a forward-thinking company focused on sustainability and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with a commitment to employee development.
- Why this job: Make a real difference in customer service and operational efficiency in the water industry.
- Qualifications: Experience in managing teams and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Huntingdon
Contract: Full-time/12 month Secondment
Salary: dependent on experience and skills
At Anglian Water our values are that together, we will: Build trust, do the right thing, and we are always exploring.
The Integrated Metering Alliance (IMA) is the team that provides new and replacement meters, water saving initiatives and develops new ways to better service our customers. IMA is part of the Embedded Alliance within Anglian Water, which means they work together with other organisations to form a partnership of skill sharing and using the best person and team for the job. The successful candidates may be employed by Anglian Water or one of our partner companies – Kier or Clancy.
What will you be doing as an IMA Services Manager?
This role is part of the IMA Senior Management team. It is accountable and responsible for the effective and efficient functioning of the IMA Operational Management Centre. It will have overall responsibility for the appointment making, scheduling and Non-Household contact for IMA. It will also be responsible for the management of the customer out bounding interface and the planning of work within levels of service.
What it will take to do this job?
- End to end accountability for scheduling activity within IMA
- Develop overarching strategies that are transformational and look to increase overall performance, whilst delivering improved efficiency and cost reduction
- Accountable for ensuring work is scheduled in line with customer expectations and in line with targets set
- Responsible for ensuring that all work is planned and raised to achieve target outputs whilst outperforming financial mandates.
- To achieve whole lifecycle LOS and assist in CMEX, DMEX and BR-MEX delivery.
- Lead transformation of metering office services — working with Head of Household Contact and Billing and Consumption Manager to oversee the redesign of customer-facing processes for inbound contacts related to leaks, complaints, and other metering enquiries, ensuring alignment with wider business transformation initiatives.
- Lead the continued development of the IMA office structure, processes, procedures and systems to identify opportunities for enhancement and to drive out inefficiencies.
A little bit about your skills, experience and behaviours:
- Considerable experience managing operational/customer services teams
- Education to degree level or equivalent
- Excellent communications skills with ability to undertake effective negotiations
- Excellent collaborative skills with proven track record of delivery in collaborative environment
- Ability to influence a range of stakeholders including external groups
- Excellent communication skills & ability to translate strategy & to communicate the role that others need to take as well as explaining the strategy for getting there.
- Ability to think commercially
- Resolve issues or provide a clear handover
- Take ownership for problems or requests made of me and explain what I will do
- Develop relationships that will build others’ trust in me by consistently showing respect and sensitivity, listening to other perspectives and by sharing my own knowledge and skills.
Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.
If you feel this is the next move for you and your career, then please apply today!
Closing date: 12th June 2026
IMA Services Manager employer: Anglian Water Services
At Anglian Water, we pride ourselves on being an exceptional employer, offering a collaborative work culture that fosters trust and innovation. As an IMA Services Manager in Huntingdon, you will have the opportunity to lead transformative initiatives while benefiting from our commitment to employee growth and inclusivity. With a focus on creating better outcomes for our customers and a supportive environment for all, Anglian Water is dedicated to helping you thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land IMA Services Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Anglian Water or its partners. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by researching the IMA team and their recent projects. We want to show that we’re not just interested in the role but also passionate about what they do. Tailor our questions to demonstrate our knowledge!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with us. This helps us articulate our experience and skills clearly, especially how they align with the responsibilities of the IMA Services Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, it shows we’re serious about joining the team at Anglian Water.
We think you need these skills to ace IMA Services Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the IMA Services Manager role. Highlight your experience in managing operational teams and any relevant skills that align with the job description. We want to see how you fit into our values and mission!
Showcase Your Communication Skills:Since excellent communication is key for this role, don’t shy away from demonstrating your ability to convey complex ideas clearly. Use examples from your past experiences where you’ve successfully influenced stakeholders or resolved issues.
Be Specific About Your Achievements:When detailing your previous roles, focus on specific achievements that showcase your ability to drive efficiency and performance. Numbers and outcomes speak volumes, so let us know how you’ve made a difference in your past positions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Anglian Water!
How to prepare for a job interview at Anglian Water Services
✨Know the IMA Inside Out
Before your interview, make sure you understand the Integrated Metering Alliance's role within Anglian Water. Familiarise yourself with their services, values, and recent initiatives. This will help you demonstrate your genuine interest in the position and how you can contribute to their goals.
✨Showcase Your Leadership Skills
As an IMA Services Manager, you'll need to lead teams effectively. Prepare examples of how you've successfully managed operational or customer service teams in the past. Highlight your ability to develop strategies that improve performance and efficiency, as this aligns perfectly with what they’re looking for.
✨Communicate Clearly and Confidently
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you would translate complex strategies into actionable plans for your team, ensuring everyone understands their roles in achieving targets.
✨Demonstrate Collaborative Spirit
The IMA thrives on collaboration, so be prepared to discuss your experience working with diverse teams and stakeholders. Share specific examples of how you've built trust and fostered relationships in previous roles, as this will show you can thrive in their collaborative environment.
