At a Glance
- Tasks: Plan and schedule engineers to resolve customer issues in a dynamic team.
- Company: Join Anglian Water, a leader in water services focused on innovation and customer satisfaction.
- Benefits: Enjoy up to 26 days annual leave, flexible benefits, and a supportive work environment.
- Other info: We value diversity and are committed to creating an inclusive workplace.
- Why this job: Be part of a rapidly expanding team with growth and networking opportunities.
- Qualifications: A levels or equivalent; experience in customer service or operational support preferred.
The predicted salary is between 28800 - 43200 £ per year.
IMA Scheduler
Location: Huntingdon
Contract: Full-time/ Permanent
Salary: dependent on experience and skills
At Anglian Water our values are that together, we will: Build trust, do the right thing, and we are always exploring.
Who we are?
The Integrated Metering Alliance (IMA) is the team that provides new and replacement meters, water saving initiatives and develops new ways to better service our customers. This area of Anglian Water has a whole host of roles and opportunities available, from operational frontline work to project management, data analysis and more.
IMA is part of the Embedded Alliance within Anglian Water, which means they work together with other organisations to form a partnership of skill sharing and using the best person and team for the job.
If you want to join a team that is rapidly expanding, full of growth opportunities and networking opportunities with partner organisations, join us.
What will you be doing as an IMA Scheduler
This role is part of the IMA Service team. It will be responsible for managing the planning of future work schedules for the IMA metering operatives. The role will work closely with the IMA Contact Team and IMA Operational Teams to ensure KPIs and ODIs are achieved.
This position is fundamental to the success of the IMA Services Team, overseeing the scheduling of metering resources. It will also play a critical role in planning work within agreed service levels. The role will ensure that metering operational activities are scheduled efficiently, maximising utilisation and productivity, while ensuring processes are followed to achieve right-first-time delivery and minimise rework and repeat visits.
A key responsibility will be supporting IMA in meeting its ODI obligations, with a primary focus on CMEX and BRMEX.
You’ll need to be highly skilled in the use of systems to produce effective schedules. Through SAP and Oracle, you will drive improvements in processes and procedures to deliver a first-class service.
Demonstrate an outstanding commitment to customer service, ensuring that every customer, internal and external has a positive experience. You will embody the values and behaviours of “Make Today Great,” placing the customer at the heart of everything you do and delivering an effortless experience.
What it will take to do this job?
- Plan and manage metering schedules to deliver against customer expectations, Whole Lifecycle LOS targets, and support CMEX and BRMEX performance.
- Maximise utilisation of field resources to drive productivity and achieve operational and financial targets.
- Coordinate all scheduling activities, ensuring work is deliverable, appropriately resourced, and completed within required timescales.
- Proactively identify and manage risks to delivery, taking corrective action or escalating where required to minimise customer impact.
- Ensure all work is planned with the correct dependencies, permits, and third-party requirements in place.
- Maintain compliance with Traffic Management and regulatory requirements, avoiding penalties (FPNs).
- Ensure accurate and timely system updates (SAP/Oracle) with clear and relevant information.
- Maintain effective communication with Contact Team, field teams, and stakeholders regarding changes or issues impacting delivery.
- Maintain accurate and up-to-date work status through regular liaison with field teams.
- Monitor customer service levels across proactive and reactive work, ensuring customers are kept informed where required.
- Identify and prevent duplicate work requests to avoid unnecessary field visits and improve efficiency.
A little bit about your skills and experience
- Educated to A level standard or equivalent
- Experience in an operational or operational support environment or, experience in a customer-facing environment
- Relevant experience in a Scheduling environment
- Excellent awareness & understanding of operational IMA issues
- Excellent knowledge and experience on SAP and Oracle
- Excellent communication skills
- Ability to think commercially (desirable)
- Understanding of the regulatory and operating environment
- Able to translate technical knowledge to others
- Able to make sound decisions
- Proven analytical and problem solving skills for complex issues
Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.
Closing date: 6th October 2026
#loveeverydrop
#J-18808-Ljbffr
IMA Scheduler in Huntingdon employer: Anglian Water Services
Anglian Water Services is an excellent employer, offering a dynamic work environment where innovation meets community impact. With a strong commitment to employee development and a culture that values collaboration and integrity, you will have the opportunity to grow your skills while contributing to the vital mission of ensuring safe water quality for our customers. Located in a region known for its natural beauty and community spirit, working here means being part of a team dedicated to making a real difference.
StudySmarter Expert Advice🤫
We think this is how you could land IMA Scheduler in Huntingdon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anglian Water Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anglian Water Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace IMA Scheduler in Huntingdon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anglian Water Services:Your cover letter is your chance to shine! Tell us why you want to work at Anglian Water Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anglian Water Services!
How to prepare for a job interview at Anglian Water Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
