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For Companies At a Glance
- Tasks: Plan and schedule engineers to resolve customer issues in a dynamic team.
- Company: Join Anglian Water, a leader in water services focused on innovation and customer satisfaction.
- Benefits: Enjoy up to 26 days annual leave, flexible benefits, and a supportive work environment.
- Why this job: Be part of a rapidly expanding team with growth and networking opportunities.
- Qualifications: A levels or equivalent; experience in customer service or operational support preferred.
- Other info: We value diversity and are committed to creating an inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join to apply for the IMA Scheduler role at Anglian Water Services.
At Anglian Water our values are that together, we will: Build trust, do the right thing, and we are always exploring.
Integrated Metering Alliance (IMA) is the team that provides new and replacement meters, water saving initiatives and develops new ways to better service our customers. This area of Anglian Water has a whole host of roles and opportunities available, from operational frontline work to project management, data analysis and more.
IMA is part of the Embedded Alliance within Anglian Water, which means they work together with other organisations to form a partnership of skill sharing and using the best person and team for the job.
If you want to join a team that is rapidly expanding, full of growth opportunities and networking opportunities with partner organisations, join us.
What will you be doing as a Scheduler?
We have a fantastic opportunity for a Full Time Scheduler to join our busy and energetic IMA team based in Huntingdon.
- Planning and scheduling engineers to resolve customer wait mains and sewers issues.
- Ensure planned and reactive work for our water and water recycling operational sites to meet business performance targets.
- Prioritise and deploy high priority work to our field-based engineers.
- Ensure customer promises are met and pro-actively contact customers or 3rd parties to advise of issues as early as possible.
- Keep databases and systems up-to-date.
- Participate in project groups to contribute towards continuous improvements to deliver customer satisfaction.
What attributes are required?
- Great Customer Service
- Fantastic organisational skills
- Able to communicate at all levels with all stakeholders
A little bit about your skills, experience and behaviours….
- Ideally educated to A level standard or equivalent
- Demonstrate a strong knowledge and understanding of working in an operational or operational support environment.
- Our ideal candidate will have experience in one of the following areas – customer services, operational processes or scheduling.
- Possess proven customer service skills, excellent interpersonal, analytical and communication skills in this fast-paced role, along with strong prioritising and decision-making skills.
- Confidently show initiative working on your own or as part of a team and be highly flexible and organised.
- You must be highly competent in IT and have good keyboard skills.
Why Anglian Water?
Our people are important to us and we want to make sure that we reward and recognise all of the great work that they do. Some of our benefits include:
- Up to 26 days annual leave rising with length of service
- Flexible benefits to support your wellbeing
Inclusion is for everyone and we are an equal opportunity employer, which means we\’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we\’re committed to creating an environment where all our colleagues feel they belong.
If you feel this is the next move for you to with start your career or enhance your career with Anglian Water then please apply today!
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Job details
- Seniority level: Entry level
- Employment type: Contract
- Job function: Customer Service
- Industries: Water Supply and Irrigation Systems
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IMA Scheduler employer: Anglian Water Services
Contact Detail:
Anglian Water Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IMA Scheduler
✨Tip Number 1
Familiarise yourself with Anglian Water's values and mission. When you understand their commitment to building trust and exploring new initiatives, you can tailor your conversations and demonstrate how your personal values align with theirs during interviews.
✨Tip Number 2
Network with current or former employees of Anglian Water, especially those in the IMA team. They can provide insights into the company culture and the specific skills that are valued, which can help you stand out as a candidate.
✨Tip Number 3
Brush up on your organisational and scheduling skills. Consider using tools or software that are commonly used in scheduling roles, as being able to discuss your familiarity with these tools can give you an edge in the interview process.
✨Tip Number 4
Prepare examples of how you've provided excellent customer service in past roles. Being able to share specific instances where you resolved issues or improved customer satisfaction will showcase your suitability for the Scheduler position.
We think you need these skills to ace IMA Scheduler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the IMA Scheduler role. Highlight your relevant experience in customer service, operational processes, or scheduling in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your organisational skills, customer service experience, and any relevant IT competencies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the IMA team at Anglian Water.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Anglian Water Services
✨Showcase Your Customer Service Skills
As the IMA Scheduler role heavily focuses on customer service, be prepared to discuss your previous experiences in this area. Share specific examples of how you've resolved customer issues or improved customer satisfaction in past roles.
✨Demonstrate Organisational Skills
This position requires excellent organisational abilities. During the interview, highlight any relevant experience you have in planning and scheduling tasks. You could mention tools or methods you use to stay organised and manage priorities effectively.
✨Communicate Clearly and Confidently
Effective communication is key for this role. Practice articulating your thoughts clearly and confidently. Be ready to explain how you would communicate with various stakeholders, including customers and field engineers, to ensure everyone is informed and aligned.
✨Familiarise Yourself with IT Systems
Since the role requires strong IT skills, make sure you're comfortable discussing any relevant software or systems you've used in the past. If possible, research the types of databases or scheduling tools Anglian Water might use, and be prepared to talk about your proficiency with similar technologies.