At a Glance
- Tasks: Provide top-notch admin support in a fast-paced water delivery environment.
- Company: Join Alpheus, a leader in innovative water management solutions.
- Benefits: Enjoy competitive pay, health care, generous leave, and a great pension scheme.
- Other info: Flexible working culture with a focus on inclusion and personal growth.
- Why this job: Make a real difference in water management while developing your skills.
- Qualifications: Strong communication, data handling, and organisational skills required.
The predicted salary is between 27800 - 27800 £ per year.
Circa £27,000 dependent on skills and experience
Fixed Term contract – until April 2027
Full time - 37.5 hours per week, working between the hours of 7am and 6pm in Huntingdon.
Dive into a world of opportunity, and join our team! Alpheus (a wholly owned subsidiary of the Anglian Water Group), specialise in providing innovative water and wastewater asset management services tailored for commercial and industrial clients. We are renowned for our advanced, commercially-focused solutions and our unwavering commitment to excellence.
Working in a fast-paced reactive environment, you will deliver high quality customer service and efficient business operations for our key client. You will provide administration and organisational support to the Water Delivery Lead and the wider Water Delivery Coordination team. Accurately inputting, updating, and maintaining data across our systems, you will ensure smooth day-to-day operations for our customer and contracted partners. This role is extremely busy and fast-paced and requires proven experience in working in a fast-moving environment with changing priorities.
Key responsibilities:
- Ensure contractor management policies are up to date and remain visible and auditable.
- Accurate entry, updating and maintenance of company data and records.
- Daily review, updates and reconciliation of electronic records with high levels of accuracy, including booking in drivers/vehicles and preparing data for invoicing.
- Verify and correct data to ensure completeness and compliance, including updating booking references and checking volumes/KMs of water.
- Prepare, maintain and file both electronic and hard copy documentation such as driver paperwork, and results and certificates from the testing of water samples.
- Assist with general administration duties including scheduling, filing, and internal correspondence, collaborating with colleagues across departments to collect and clarify information.
- Ensure data confidentiality and compliance with relevant data protection regulations, including assisting with processing new drivers.
- Ensure all requests and communication (emails, phone calls, Teams messages) are dealt with within agreed levels of service.
- Raise purchase orders for contractor work, and review and process invoices.
- Drive a culture of continuous improvement in Health & Safety, ensuring consistent standards are maintained.
What does it take to be successful?
- Excellent written and verbal communications.
- Excellent data handling skills.
- MS Office expertise, with emphasis on Sharepoint and Excel.
- Strong organisational and administrative skills.
- Able to switch quickly between tasks and priorities.
- Drive own workload and anticipate team’s needs.
- Willing and able to offer optimal support to the local and wider team.
We invest in our people - as a valued employee, you’ll be entitled to:
- Personal private health care.
- Generous double match pension – contribute 7% and Anglian Water will contribute 14%, giving a total contribution of 21%.
- 24-hour Virtual GP service for you and your household.
- 25 days annual leave – rising with length of service and the ability to buy more.
- Life assurance (up to 8 x salary).
- Personal accident cover (up to 5 x salary).
- Excellent family friendly policies, such as 26 weeks full pay for maternity/adoption leave, as well as 4 weeks paid paternity/partner leave.
- Opportunity for shared parental pay.
- Bonus scheme.
- Flexible benefits and working culture to support your wellbeing and lifestyle.
Inclusion at Anglian Water:
Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.
Closing date: Monday 27th July
Interviews: From 29th July onwards.
Water Delivery Administrator in Huntingdon employer: Anglian Water Services
Anglian Water Services is an exceptional employer, offering a dynamic work culture that prioritises innovation and sustainability in the heart of Peterborough. Employees benefit from a hybrid working model, competitive salary, and ample opportunities for professional growth, all while contributing to impactful environmental projects that shape the future of water management. Join a team that values collaboration with international experts and fosters a supportive environment for personal and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Water Delivery Administrator in Huntingdon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anglian Water Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anglian Water Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Water Delivery Administrator in Huntingdon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anglian Water Services:Your cover letter is your chance to shine! Tell us why you want to work at Anglian Water Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anglian Water Services!
How to prepare for a job interview at Anglian Water Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
