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- Tasks: Provide analytical reporting and administrative support in a dynamic laboratory environment.
- Company: Join Anglian Water, a top-rated employer making a real difference.
- Benefits: Enjoy flexible working, private healthcare, and a competitive pension scheme.
- Other info: Opportunity for career growth in a supportive and innovative workplace.
- Why this job: Be part of a team that values people and makes an impact on the world.
- Qualifications: Strong communication skills and excellent customer service experience required.
The predicted salary is between 20588 - 20588 £ per year.
Circa £20,588
Permanent
Full time, 37 hours a week
Central Laboratory, Huntingdon
Discover the company where you will make a difference!
We are currently looking for a Support Services Administrator to join the team.
The role will involve:
- Provision of an analytical reporting service
- Assisting with service requests, anomalies and complaints
- General administrative support for the laboratory
- Assisting with the invoicing service for commercial
- Assisting with the procurement of goods and services
Key Accountabilities:
- Service Requests – Analytical data entry, deal with and maintain internal and external customer queries.
- Customer Service – Produce analytical reports, provision of statements and invoicing
- Update & maintain databases
- Quality Records – Ensure databases are maintained by the team
As a valued employee, you’ll be entitled to:
- Personal private health care
- 23 days annual leave – rising with length of service
- Flexible working
- Competitive pension scheme – Anglian Water double-matches your contributions up to 6%
- Bonus scheme
- Flexible benefits to support your wellbeing and lifestyle.
What does it take to be a Support Services Administrator?
- Ability to communicate with people at all levels
- Competently deal with answering queries via email and phone
- Excellent customer service skills
- Experience with payments and being an excellent first point of contact
Why Anglian Water?
Anglian Water is not your typical water company. What we do really matters. Water is the lifeblood of our world and we’re proud of the difference we make. We put people at the heart of our business and we truly love what we do!
This is a fantastic opportunity to join a Glassdoor ‘Best Place to Work’ company and recently voted Employer of the Year 2020 by Utility Week.
Closing date: 11th August 2021
Support Services Administrator in Huntingdon employer: Anglian Water Services
Contact Detail:
Anglian Water Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Services Administrator in Huntingdon
✨Tip Number 1
Network like a pro! Reach out to current employees at Anglian Water on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Support Services Administrator role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administrative tasks. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you’ve handled data entry and reporting in the past. Bring examples of how you’ve resolved customer queries or improved processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Anglian Water team.
We think you need these skills to ace Support Services Administrator in Huntingdon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Support Services Administrator role. Highlight your experience with customer service, analytical reporting, and any relevant administrative skills. We want to see how you can make a difference!
Show Off Your Communication Skills: Since this role involves dealing with queries from all levels, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to show us you can handle customer interactions like a pro.
Highlight Relevant Experience: If you've got experience with invoicing, database maintenance, or handling service requests, make sure to mention it! We love seeing candidates who can bring their past experiences to the table and contribute to our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our fantastic team!
How to prepare for a job interview at Anglian Water Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Support Services Administrator role. Familiarise yourself with the key responsibilities like analytical reporting and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with customers, be prepared to discuss your previous experiences in customer service. Think of specific examples where you successfully handled queries or complaints, as this will demonstrate your ability to communicate effectively at all levels.
✨Prepare for Common Questions
Anticipate questions related to data entry, invoicing, and maintaining databases. Practise your responses to these topics so you can articulate your experience clearly. This preparation will help you feel more relaxed and ready to tackle any question thrown your way.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for reporting, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.