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- Tasks: Lead a dynamic customer service team and ensure exceptional service delivery.
- Company: Join TIDE Services, part of the innovative Anglian Water Group.
- Benefits: Enjoy a competitive salary, generous bonus, private healthcare, and flexible benefits.
- Other info: Hybrid working model with opportunities for career progression.
- Why this job: Make a real impact in a growing company while developing your career.
- Qualifications: Experience in managing customer service teams and a passion for service excellence.
The predicted salary is between 30000 - 30000 £ per year.
Salary – circa £30,000
Huntingdon based (hybrid working)
Permanent full time
If you are looking to further develop your career in Customer Service management and would like to join a commercially driven and growing area of the Anglian Water Group, we are keen to hear from you.
We are currently looking for someone with a passion for delivering exceptional customer service to join us as Customer Service Team Manager within our TIDE Services business. TIDE Services manages the AWG commercial brands of Geodesys, digdat and Anglian Water Direct, providing a wide range of services to both businesses and consumers, including legal services/conveyancing searches, utility mapping and communication systems.
What will you be doing?
The Customer Service Team at TIDE are more than just a Customer Service Team, they also produce hundreds of conveyancing property searches every single day. As a result, this is a challenging role with lots of plates to spin from line management and production, to quality control, process improvements and providing outstanding customer service to our clients across the business streams.
What will this look like?
The Customer Service Team Manager’s working day is a busy and varied one that may include any of the following:
- Managing, coaching and developing a large team (currently 12 direct reports).
- Allocating work, monitoring workflow channels and managing resource as appropriate to ensure service level targets are consistently achieved.
- Report on and communicate with senior management on all aspects of customer services activity.
- To implement robust change management programmes associated with new product launches and system/process improvements.
- Continually review and develop quality measures, taking corrective action when necessary.
- To work closely with the senior management team to create, support and implement the long term business strategy.
- To work alongside the sales team to ensure clients get the best possible end to end service and customer experience, always looking for ways we can do things even better!
What do you need?
As our Customer Service Team Manager, we are looking for you to have experience of managing a customer service team in a commercial environment. You'll be confident when working to maintain and exceed service level agreements. You'll be self-motivated, with excellent communication and decision-making skills, as well as possessing the ability to motivate others. Above all, you'll have a passion for service excellence that drives you to support and guide your team to consistently deliver an amazing customer experience. This role will provide a fantastic opportunity to progress your career with us as we evolve and grow.
If this role sounds like something you would love to do, please apply today!
What benefits do we offer?
TIDE Services is part of the Anglian Water Group, and comprises of three diverse and interesting brands - each operating in an ever-changing and challenging market. On joining TIDE you’ll enjoy all the benefits of working for the Anglian Water Group. We believe your salary and bonus should be just the beginning of your reward package so there’s nothing basic about the breadth and competitiveness of the benefits we offer.
Some of our benefits include:
- A generous bonus scheme
- Private health care for you
- 26 days annual leave rising with service
- A well-being day in addition to annual leave allowance
- A competitive pension scheme
- Flexible benefits so you can personalise your benefits package and support your wellbeing
- Plus lots more!
Closing date: 21/01/2022
Interview date: W/C 24/01/2022
Customer Service Team Manager in Huntingdon employer: Anglian Water Services
Contact Detail:
Anglian Water Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Manager in Huntingdon
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Team Manager role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how you’d manage a team, handle customer complaints, or implement process improvements. The more you rehearse, the more confident you'll feel when it’s showtime!
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers. This will demonstrate your commitment to service excellence and make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Team Manager in Huntingdon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service management. We want to see how your skills align with the role of Customer Service Team Manager, so don’t hold back on showcasing your achievements!
Show Your Passion: Let your enthusiasm for delivering exceptional customer service shine through in your application. We love candidates who are genuinely excited about making a difference and improving customer experiences, so share your passion with us!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for our team!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Anglian Water Services
✨Know the Company Inside Out
Before your interview, take some time to research TIDE Services and the Anglian Water Group. Understand their values, services, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
As a Customer Service Team Manager, you'll likely face scenario-based questions. Think of examples from your past experience where you've successfully managed a team, resolved conflicts, or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Leadership Skills
Highlight your ability to motivate and develop a team. Be ready to discuss your management style and how you’ve previously coached team members to achieve their best. This is crucial for a role that involves managing 12 direct reports.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current challenges, the company's future goals, or how success is measured in this role. This demonstrates your proactive attitude and eagerness to contribute.