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- Tasks: Manage customer complaints and ensure satisfaction using SAP.
- Company: Leading water utility company with a focus on customer care.
- Benefits: Bonus scheme, private health care, and up to 26 days annual leave.
- Why this job: Join a supportive team and make a real difference in customer service.
- Qualifications: Strong organisational and analytical skills, plus a passion for customer service.
- Other info: Flexible working environment with great growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
A leading water utility company seeks a Customer Care Analyst in Huntingdon for a full-time role, focusing on managing customer complaints and ensuring satisfaction through the use of SAP. The candidate should possess strong organisational and analytical skills, along with a passion for customer service.
Benefits include:
- a bonus scheme
- private health care
- up to 26 days annual leave
This is an opportunity to grow in a supportive and flexible working environment.
Customer Care Analyst: SAP, Complaints & Insights in Huntingdon employer: Anglian Water Services
Contact Detail:
Anglian Water Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Analyst: SAP, Complaints & Insights in Huntingdon
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer care and SAP. We can role-play with a friend or use online resources to boost our confidence.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've handled complaints or improved customer satisfaction in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re genuinely interested in the role.
We think you need these skills to ace Customer Care Analyst: SAP, Complaints & Insights in Huntingdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational and analytical skills, especially in relation to customer service. We want to see how your experience aligns with the role of a Customer Care Analyst.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer service and how you can contribute to managing complaints effectively. Let us know why you’re excited about this opportunity!
Showcase Relevant Experience: If you've worked with SAP or in a similar role before, make it stand out! We love seeing how your past experiences can help you excel in this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Anglian Water Services
✨Know Your SAP Inside Out
Make sure you brush up on your SAP knowledge before the interview. Familiarise yourself with how it can be used to manage customer complaints effectively. Being able to discuss specific features or functionalities will show that you're not just a fan of customer service, but also technically savvy.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where your organisational skills made a difference in handling customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to manage multiple tasks while ensuring customer satisfaction.
✨Passion for Customer Service is Key
Be ready to share what customer service means to you and why you’re passionate about it. Think of specific instances where you went above and beyond for a customer. This will resonate well with the interviewers, as they are looking for someone who genuinely cares about customer satisfaction.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask at the end. Inquire about the team dynamics, how success is measured in this role, or what challenges the company currently faces in customer care. This shows your interest in the position and helps you gauge if it's the right fit for you.
