Head of Infrastructure & Operations
Head of Infrastructure & Operations

Head of Infrastructure & Operations

Lancaster Full-Time 84000 - 124800 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Lead digital operations and ensure robust, secure infrastructure at Anglian Water.
  • Company: Join a purpose-led organisation focused on sustainability and innovation in the water industry.
  • Benefits: Enjoy 30 days holiday, private health care, car allowance, and a competitive pension scheme.
  • Why this job: Be part of a Senior Leadership Team driving digital transformation and operational excellence.
  • Qualifications: Extensive experience in infrastructure architecture and proven leadership in IT environments required.
  • Other info: Hybrid working model with 2-3 days in the office; closing date for applications is 16 July 2025.

The predicted salary is between 84000 - 124800 £ per year.

c£112k per annum dependent on skills and experience

37 hours per week

Permanent

Location: Huntingdon – hybrid working 2/3 days per week in the office

Are you a strategic technology leader with a passion for operational excellence and digital transformation and looking to be part of our Senior Leadership Team? We’re looking for aHead of Infrastructure and Operationsto lead the delivery of robust, secure, and scalable digital services across Anglian Water.

This is a high-impact role, responsible for ensuring the stability, reliability, and performance of our infrastructure and operations. You’ll drive innovation, automation, and continuous improvement across hybrid environments, while shaping the future of service management and digital engagement.

In this role, you will:

  • Lead the strategic direction and day-to-day digital operations, including budget costs, of infrastructure and service management
  • Drive operational excellence of digital and data services, owning key operational measures and ensuring all SLAs are achieved
  • Ensure operational stability, resilience, service predictability, and performance across digital and data platforms
  • Oversee capacity planning, disaster recovery, patching, and the management of technical debt
  • Develop and embed best-practice service management processes (ITIL-aligned)
  • Manage outsourced service providers and ensure delivery to agreed SLAs
  • Collaborate with Product, Technology, and Cyber Security teams to align on delivery and risk
  • Foster a high-performing, inclusive team culture and support career development
  • Champion health, safety, and wellbeing through our “Safer Every Day” initiative

We’re looking for someone with :

  • Extensive experience in infrastructure architecture, hybrid cloud environments, and service operations
  • Proven leadership in managing complex IT and OT environments and driving operational excellence
  • Strong knowledge of service management best practices ideally within an Agile DevOps environment
  • Experience in vendor management, contract governance, and strategic sourcing
  • A collaborative leader with strong influencing, communication, and change management skills with the ability to build strong partnerships across all stakeholder groups
  • Commercially astute with a strategic mindset and a passion for innovation
  • Experience with Lean, DevOps, or similar methodologies
  • Expertise in disaster recovery, business continuity, and cybersecurity alignment
  • A track record of delivering digital optimisation and service excellence

As a valued employee, you’ll be entitled to:

  • 30 days holiday plus bank holidays (with flexibility for religious holidays)
  • Car Allowance
  • Personal private health care
  • Life cover – 8x annual salary
  • Competitive pension scheme – we double-match your contributions up to 6%
  • Annual bonus scheme and lifestyle benefits

Why Join Us?

We’re more than just a water company. We’re a purpose-led organisation committed to sustainability, innovation, and making life better for our customers and communities. Join us and help shape the future of digital infrastructure in the water industry.

Closing date: 16 July 2025

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Head of Infrastructure & Operations employer: Anglian Water Services

Anglian Water is an exceptional employer that prioritises operational excellence and innovation within a collaborative and inclusive work culture. With a strong commitment to employee growth, we offer extensive benefits including a competitive salary, generous holiday allowance, and personal health care, all while fostering a purpose-driven environment that aims to make a positive impact on our communities. Join us in Huntingdon, where you can lead transformative digital initiatives and be part of a forward-thinking Senior Leadership Team dedicated to shaping the future of the water industry.
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Contact Detail:

Anglian Water Services Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Head of Infrastructure & Operations

Tip Number 1

Familiarise yourself with the latest trends in hybrid cloud environments and digital transformation. Being able to discuss current innovations and how they can be applied to enhance operational excellence will set you apart during interviews.

Tip Number 2

Network with professionals in the infrastructure and operations field, especially those who have experience in the water industry. Engaging with industry-specific groups on platforms like LinkedIn can provide valuable insights and connections that may help you during the application process.

Tip Number 3

Prepare to showcase your leadership skills by gathering examples of how you've successfully managed complex IT environments and driven operational excellence. Be ready to discuss specific challenges you've faced and how you overcame them.

Tip Number 4

Understand the importance of service management best practices, particularly ITIL and Agile DevOps methodologies. Being able to articulate how these frameworks can improve service delivery and operational stability will demonstrate your strategic mindset to the hiring team.

We think you need these skills to ace Head of Infrastructure & Operations

Strategic Leadership
Infrastructure Architecture
Hybrid Cloud Environments
Service Operations Management
Operational Excellence
ITIL Best Practices
Agile DevOps Methodologies
Vendor Management
Contract Governance
Change Management
Stakeholder Engagement
Communication Skills
Disaster Recovery Planning
Business Continuity
Cybersecurity Alignment
Digital Optimisation
Performance Measurement
Capacity Planning
Team Development
Commercial Acumen

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your extensive experience in infrastructure architecture and service operations. Use specific examples that demonstrate your leadership in managing complex IT environments and driving operational excellence.

Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and digital transformation. Mention how your strategic mindset aligns with the company's goals and how you can contribute to their mission of sustainability and innovation.

Highlight Relevant Skills: Clearly outline your knowledge of service management best practices, particularly within Agile DevOps environments. Emphasise your experience with vendor management and your ability to foster strong partnerships across stakeholder groups.

Showcase Your Achievements: Include quantifiable achievements related to digital optimisation and service excellence. For instance, mention any successful projects where you improved operational stability or implemented best-practice service management processes.

How to prepare for a job interview at Anglian Water Services

Showcase Your Strategic Vision

As a candidate for the Head of Infrastructure & Operations, it's crucial to articulate your strategic vision for digital transformation. Prepare to discuss how you would lead the delivery of robust and scalable digital services, and be ready to share examples of past successes in similar roles.

Demonstrate Operational Excellence

Highlight your experience in driving operational excellence within hybrid environments. Be prepared to discuss specific metrics or SLAs you've achieved in previous positions, and how you plan to ensure stability and performance across digital and data platforms.

Emphasise Collaboration Skills

This role requires strong collaboration with various teams. Be ready to provide examples of how you've successfully worked with Product, Technology, and Cyber Security teams in the past. Discuss your approach to building partnerships and influencing stakeholders.

Prepare for Scenario-Based Questions

Expect scenario-based questions that assess your problem-solving skills in disaster recovery, business continuity, and vendor management. Think through potential challenges you might face in this role and how you would address them, showcasing your expertise in service management best practices.

Head of Infrastructure & Operations
Anglian Water Services
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  • Head of Infrastructure & Operations

    Lancaster
    Full-Time
    84000 - 124800 £ / year (est.)

    Application deadline: 2027-07-15

  • A

    Anglian Water Services

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