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- Tasks: Engage with customers on-site, providing support for drainage applications and ensuring exceptional service.
- Company: Join Anglian Water, a top-rated employer serving over 6 million customers in the UK.
- Benefits: Enjoy private healthcare, flexible working, generous leave, and a competitive pension scheme.
- Why this job: Be part of an award-winning team focused on customer experience and personal development.
- Qualifications: Bring excellent customer service skills; knowledge of sewerage systems is a plus but not essential.
- Other info: Full training provided; ideal for those who love meeting people and working outdoors.
The predicted salary is between 24000 - 36000 £ per year.
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Salary – Circa £33,000 Dependent On Skills & Experience
12 Month Fixed Term Contract
Full time, 37 hours per week
Norfolk and surrounding areas
Dive into a world of opportunity!
We work to make the experiences our customers have with us better, every single day.
Salary – Circa £33,000 Dependent On Skills & Experience
12 Month Fixed Term Contract
Full time, 37 hours per week
Norfolk and surrounding areas
Dive into a world of opportunity!
We work to make the experiences our customers have with us better, every single day.
Make every drop of your potential count
This role is a field-based role, so ideal for people who love meeting customers face to face and being out on site. ‘Do the right thing’ is one of Anglian Waters values meaning we take health and safety as a top priority; we will always ensure that whilst being out and about and meeting customers yours and their safety is our number 1 priority.
Reporting to your Drainage Team Leader you will deliver an exceptional customer experience, providing on-site support to Developer Customers, in the delivery and adoption of new drainage assets, discussing drainage applications. In addition, you will also excel at supporting our household customers who wish to undertake development work close to existing Anglian Water assets.
You will receive full training for this role, we just need you to bring excellent customer service!
As a valued employee, you’ll be entitled to:
- Full private healthcare with no excess
- 23 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion
- Cash for cars allowance
- A flexible working culture
- Competitive pension scheme – we double-match your contributions up to 6%
- Life Assurance at eight times your salary
- Personal Accident cover – up to 5x your salary
- Bonus Scheme
- Lots of great discounts
- Flexible benefits to support your wellbeing and lifestyle
- Paid time off when you’re physically and mentally unwell
- An excellent Family Leave package – to help you support your family
What does it take to be a Development Services Representative?
Our ideal candidate will have a passion for delivering a personal, trusted and effortless customer experience; consistently, without exception, as well as:
- Extremely organised
- Happy to stand in front of customers multiples times a day to discuss drainage applications
- Working knowledge of sewerage system design and sewerage law is ideal, but not essential
- Strong IT skills and the ability to utilize technology in the field
- Be able to self-manage your workload effectively & efficiently
- Understanding of health and safety legislation
Opportunities are open to all suitably qualified candidates.
Why Anglian Water?
Anglian Water are an award-winning organisation with almost 5,000 employees and over 6 million customers. We’re proud to have been voted as the best place to work in the UK and to be winners of the prestigious Utility of the Year award.
We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential.
Closing Date: 29/08
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Development Services Representative employer: Anglian Water Services
Contact Detail:
Anglian Water Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Development Services Representative
✨Tip Number 1
Familiarise yourself with Anglian Water's values and mission. Understanding their commitment to customer service and health and safety will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Since this role involves face-to-face interactions, practice your communication skills. Role-play scenarios where you explain drainage applications or address customer concerns, as this will boost your confidence and demonstrate your customer service abilities.
✨Tip Number 3
Research common drainage issues and solutions in the Norfolk area. Being knowledgeable about local challenges will not only impress your interviewers but also show your proactive approach to understanding the role's requirements.
✨Tip Number 4
Network with current or former employees of Anglian Water on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Development Services Representative role, which can help you tailor your approach.
We think you need these skills to ace Development Services Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Development Services Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Skills: Since this role focuses on delivering exceptional customer experiences, make sure to emphasise your customer service skills in your CV and cover letter. Provide specific examples of how you've successfully managed customer interactions in the past.
Showcase Relevant Experience: If you have any experience related to drainage systems or utilities, be sure to include it. Even if you don't have direct experience, mention transferable skills that demonstrate your ability to learn quickly and adapt to new environments.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you're passionate about working for Anglian Water. Mention their values and how they resonate with you, particularly their commitment to health and safety and customer satisfaction.
How to prepare for a job interview at Anglian Water Services
✨Show Your Customer Service Skills
As a Development Services Representative, you'll be interacting with customers regularly. Be prepared to share examples of how you've delivered exceptional customer service in the past. Highlight your ability to create a personal and trusted experience.
✨Demonstrate Organisational Skills
This role requires excellent organisational abilities. During the interview, discuss how you manage your workload effectively, especially when juggling multiple customer interactions. Provide specific examples of how you stay organised in a busy environment.
✨Understand Health and Safety Regulations
Health and safety is a top priority for Anglian Water. Familiarise yourself with relevant health and safety legislation and be ready to discuss how you would ensure safety while working on-site with customers.
✨Be Tech-Savvy
Strong IT skills are essential for this role. Prepare to talk about your experience with technology, especially in fieldwork settings. Mention any tools or software you've used that could be relevant to the job.
