At a Glance
- Tasks: Assist customers with queries and create drainage searches in a dynamic team.
- Company: Join TIDE Services Limited, part of the Anglian Water Group, known for its diverse brands.
- Benefits: Enjoy a competitive salary, private healthcare, generous holiday, and a bonus scheme.
- Other info: Flexible working options and excellent family-friendly policies available.
- Why this job: Be part of a fun, creative environment while developing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26466 - 26466 € per year.
Salary - £26,466
Fixed Term contract – 12 months
Huntingdon office – hybrid working
Dive into a world of opportunity, and join our team! TIDE Services Limited is part of the Anglian Water Group and comprises of three diverse and interesting brands – each operating in an ever‑changing and challenging market. Joining TIDE Services Limited you will enjoy all the benefits of working for the Anglian Water Group. We believe your salary and bonus should be just the beginning of your reward package and there’s nothing basic about the breadth and competitiveness of the benefits we offer. From pension to private healthcare and beyond. We offer variety, flexibility and camaraderie as part of working with a small team. At TIDE Services Limited we encourage a creative and fun environment with a forward thinking approach and friendly atmosphere – a great place to work and excellent opportunity to develop yourself and your career.
Key responsibilities
- Working primarily with the Geodesys and digdat brands
- Responsible for creating the Anglian Water CON29DW (drainage search) through several admin tasks
- Answer customer queries in relation to the searches you are producing
- Liaise with 3rd party suppliers with the aim of delivering our extensive suite of searches as efficiently as possible
- Provide a remarkable level of service to every customer, each and every time they interact with us
- Work proactively with our Sales and Marketing teams
Benefits
- A competitive pension scheme where we double‑match your contributions up to 7%
- Private healthcare for your peace of mind
- An annual bonus scheme
- The opportunity to volunteer in your local community
- 25 days holiday (plus Bank Holidays), increasing with service, with the option to swap Christmas and Easter for religious holidays
- Life cover (8x your salary) and personal accident cover (up to 5x your salary)
- Flexible benefits to support your well‑being and lifestyle
- Paid time off for illness, both physical and mental
- Free parking at all office locations, sites, and leisure parks
- Excellent family‑friendly policies, including 26 weeks of full pay for maternity/adoption leave and 4 weeks of paternity/partner pay, with the opportunity for shared parental leave
What does it take to be successful?
- Ideally you’ll have excellent Customer Service experience
- Able to multi‑task and appreciate the challenge of problem solving and taking ownership of resolving customer queries
- Computer literate, comfortable learning new systems
- Work under pressure and organise, and prioritise own workload
- Confident, self‑motivated, productive and organised
- Willingness to be flexible and work well within a team, as well as working on own initiative
- Excellent communication and influencing skills with people at all levels
Inclusion at Anglian Water
Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.
Customer Services Advisor employer: Anglian Water Services
At TIDE Services Limited, part of the Anglian Water Group, we pride ourselves on being an exceptional employer that values creativity, flexibility, and camaraderie within a supportive team environment. Our comprehensive benefits package, including a competitive pension scheme, private healthcare, and generous holiday allowances, ensures that our employees are well taken care of while they grow their careers in a forward-thinking atmosphere. With opportunities for personal development and a commitment to inclusion, TIDE Services Limited is a fantastic place to build a meaningful and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know the company! Research TIDE Services Limited and its brands. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a remarkable level of service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining our team at TIDE Services Limited.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Services Advisor role. Highlight your relevant experience and skills that match the job description, especially your customer service expertise and problem-solving abilities.
Show Your Personality:We love a bit of creativity! Don’t be afraid to let your personality shine through in your application. Share examples of how you've provided excellent customer service or worked well in a team – it helps us see how you'd fit into our friendly atmosphere.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so make sure your key achievements stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Anglian Water Services
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Think of specific examples where you've gone above and beyond to help a customer. This will show that you understand the importance of providing a remarkable level of service, which is key for this role.
✨Show Off Your Problem-Solving Skills
Prepare to discuss how you've tackled challenges in the past. The interviewers will want to see that you can multi-task and take ownership of resolving queries. Have a couple of scenarios ready where you successfully solved a problem under pressure.
✨Get Familiar with the Brands
Do a bit of homework on Geodesys and digdat. Understanding their services and how they fit into the Anglian Water Group will give you an edge. It shows you're genuinely interested in the company and ready to hit the ground running.
✨Practice Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend. This will help you feel more confident and ensure you can influence and engage with people at all levels during the actual interview.
