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- Tasks: Manage customer complaints and ensure satisfaction using SAP.
- Company: Leading water utility company with a focus on customer care.
- Benefits: Bonus scheme, private health care, and up to 26 days annual leave.
- Why this job: Join a supportive team and make a real difference in customer service.
- Qualifications: Strong organisational and analytical skills, plus a passion for customer service.
- Other info: Flexible working environment with great growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
A leading water utility company seeks a Customer Care Analyst in Huntingdon for a full-time role, focusing on managing customer complaints and ensuring satisfaction through the use of SAP. The candidate should possess strong organisational and analytical skills, along with a passion for customer service.
Benefits include:
- Bonus scheme
- Private health care
- Up to 26 days annual leave
This is an opportunity to grow in a supportive and flexible working environment.
Customer Care Analyst: SAP, Complaints & Insights employer: Anglian Water Services
Contact Detail:
Anglian Water Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Analyst: SAP, Complaints & Insights
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer care and SAP. We can even role-play with a friend to boost our confidence!
✨Tip Number 3
Show off your analytical skills during the interview. Bring examples of how you've tackled complaints in the past and how you used data to improve customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re genuinely interested in the role.
We think you need these skills to ace Customer Care Analyst: SAP, Complaints & Insights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational and analytical skills, especially in relation to customer service. We want to see how your experience aligns with the role of a Customer Care Analyst.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for customer service. Tell us why you’re excited about this opportunity and how you can contribute to managing customer complaints effectively.
Showcase Relevant Experience: If you've worked with SAP or in a similar role before, make it stand out! We love seeing how your past experiences can help you excel in this position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Anglian Water Services
✨Know Your SAP
Make sure you brush up on your SAP knowledge before the interview. Familiarise yourself with how it can be used to manage customer complaints and insights. Being able to discuss specific features or functionalities will show that you're not just a customer service enthusiast, but also technically savvy.
✨Showcase Your Organisational Skills
Prepare examples of how you've effectively managed multiple tasks or complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help demonstrate your strong organisational skills and ability to handle pressure.
✨Passion for Customer Service
Be ready to share stories that highlight your passion for customer service. Think about times when you went above and beyond for a customer or resolved a particularly challenging complaint. This will resonate well with the company’s focus on customer satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, how success is measured in the role, or what challenges the company currently faces in customer care. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
