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- Tasks: Manage customer complaints and ensure top-notch service delivery.
- Company: Join Anglian Water's innovative team in a supportive environment.
- Benefits: Enjoy flexible working, private healthcare, and a competitive pension scheme.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Strong communication, analytical skills, and a passion for customer care.
- Other info: Great career growth opportunities and a friendly team atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
Integrated Metering Alliance (IMA) is part of Anglian Water's Embedded Alliance. IMA provides new and replacement meters, water-saving initiatives and develops new ways to better service our customers. This area has a range of roles from operational frontline work to project management, data analysis and more.
Location: Huntingdon (office based)
Contract: Permanent (full-time, with flexibility for part-time)
Salary: Dependent on experience
At Anglian Water our values are that together we will: Build trust, do the right thing, and we are always exploring.
This role is fundamental to the success of IMA. It will play a critical role in the management of complaints for the delivery areas, ensuring processes are adhered to, completing right-first-time and minimising rework and return visits. It will take a key role in ensuring IMA achieves our ODI obligations with a prime focus on CMEX & RMEX.
The role requires strong organisational and analytical skills for effective and efficient resolution of verbal and written complaints. You will need a customer-centric attitude and a passion for customer service delivery, as well as the ability to report on complaint volumes and trends to support continuous improvement.
You will be an expert in the use of SAP, enhancing processes and procedures and embodying our "Make Today Great" values to deliver a first-class service to internal and external customers and meet our CMeX and RMeX targets.
Key Responsibilities:- Keep customers informed at the appropriate time and within customers' expectations.
- Manage customer contact through verbal and written form and respond within the required levels of service.
- Ensure SAP job operations & associated file maintenance are completed within the required level of service and to the customer's satisfaction.
- Actively promote health & safety to others, identify and remove hazards, and report as appropriate.
- Passionate about customer service.
- Ability to work in a team or under own supervision when required.
- Good communication and organisational skills.
- Good attention to detail.
- Proven analytical and problem-solving skills.
- Must be accurate and able to proactively manage your own time.
Alongside our great benefits you will be part of a supportive team based in Huntingdon providing all the support and development you need.
- Bonus scheme
- Private health care
- Competitive pension scheme
- Up to 26 days annual leave rising with length of service
- Flexible benefits to support your wellbeing
Closing date: 12th January 2026
Customer Care Analyst employer: Anglian Water Services
Contact Detail:
Anglian Water Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Anglian Water on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Customer Care Analyst role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and complaint management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to improve processes in previous roles. Bring examples of how you’ve tackled complaints effectively and what results you achieved.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Anglian Water team.
We think you need these skills to ace Customer Care Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Analyst role. Highlight your customer service experience and any analytical skills that match what we're looking for at IMA.
Show Your Passion: We love candidates who are genuinely passionate about customer service. Share examples of how you've gone above and beyond for customers in your previous roles to really stand out!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences at a glance.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Anglian Water Services
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service principles. Understand what makes a great customer experience and be ready to share examples of how you've handled complaints or difficult situations in the past.
✨Familiarise Yourself with SAP
Since the role requires expertise in SAP, make sure you know the basics of how it works. If you have experience using it, prepare to discuss specific instances where you used SAP to enhance processes or resolve issues.
✨Show Your Analytical Skills
Be prepared to talk about how you've used data analysis in previous roles. Think of examples where you've identified trends or patterns in customer feedback and how that led to improvements in service delivery.
✨Embody the Company Values
Anglian Water values building trust and doing the right thing. During your interview, demonstrate how you align with these values through your past experiences and how you plan to embody them in this role.
