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- Tasks: Lead a dynamic team to deliver top-notch water treatment solutions and ensure customer satisfaction.
- Company: Join Alpheus, part of Anglian Water Group, focused on sustainability and innovation.
- Benefits: Enjoy competitive salary, private healthcare, flexible working, and generous annual leave.
- Why this job: Make a real impact in environmental sustainability while developing your leadership skills.
- Qualifications: Strong operational knowledge and excellent communication skills are essential.
- Other info: Opportunity for career growth in a supportive and innovative environment.
The predicted salary is between 36000 - 54000 ÂŁ per year.
Salary: Circa ÂŁ45,000 + Car Allowance
Permanent, Full time – 37.5 hours per week
Base Location: Home-based with regular travel required and weekly visits to Osprey House, Huntingdon
At Alpheus, we deliver innovative water and wastewater treatment solutions for industrial clients. Our work is vital to environmental sustainability and operational excellence — and we are looking for a proactive, customer‑focused Service Delivery Supervisor to lead day‑to‑day operational delivery across our field and fixed sites.
In this role, you will provide hands‑on leadership to our Field Engineers, driving high operational standards, compliance, and a strong customer experience. You will act as a key on‑site presence for our clients, ensuring issues are resolved quickly, performance targets are achieved, and continuous improvement is embedded across all operations. Your leadership will ensure safe, compliant, and efficient service delivery, supporting long‑term contract success and commercial performance.
Key Responsibilities
- Lead and manage the Field Team, including Engineers, Apprentice, and Contractors.
- Oversee day‑to‑day delivery across field and fixed sites, ensuring contractual and KPI targets are met.
- Coordinate engineer schedules and allocate resources to maximise productivity and service quality.
- Maintain strong on‑site presence across customer locations, providing proactive issue resolution.
- Build and maintain strong customer relationships through professional, responsive communication.
- Drive operational excellence and continuous improvement across all service delivery processes.
- Optimise efficiency by reducing travel, overtime, downtime, and callouts.
- Manage the Field Team operational budget, including expenditure approval and cost‑per‑hour optimisation.
- Oversee the Field Team training budget and support staff development.
- Support administrative tasks such as procurement, purchase orders, and invoicing; provide cover during annual leave.
- Ensure compliance with health, safety, and environmental standards, championing a zero‑accident culture.
- Lead H&S activities, including audits, inductions, safe‑working compliance, and near‑miss reporting.
- Collaborate with internal stakeholders (Commercial, H&S, Process, O&M, BD) to support performance and contract success.
Requirements
Essential
- Full UK driving licence.
- Strong understanding of operational and maintenance processes (mechanical and biological).
- Solid knowledge of health, safety, and environmental standards.
- Analytical mindset with strong problem‑solving ability.
- Ability to make sound decisions under pressure.
- Excellent organisational, planning, and time‑management skills.
- Good IT literacy.
Desirable
- Experience in the water/wastewater industry.
- Previous experience as an operational manager or supervisor.
- Strong communication skills with a customer‑service focus.
- Proven ability to lead, motivate, and support field‑based teams.
- Experience coordinating schedules and resources.
What’s in it for you?
- Personal private health care
- 26 days annual leave, rising with service + Bank Holidays (with flexible holiday swap options for religious observance)
- Life cover at 8Ă— salary
- Personal accident cover up to 5Ă— salary
- Flexible working
- Competitive pension scheme — Anglian Water double‑matches contributions up to 6%
- Bonus scheme
- Flexible benefits to support wellbeing and lifestyle
Why Alpheus?
We’re part of the Anglian Water Group, delivering sustainable, future‑focused water and wastewater solutions across the UK. If you are passionate about operational excellence, team leadership, and delivering exceptional service, we’d love to hear from you.
Closing Date: 03/02/202
Service Delivery Supervisor in Cambridge employer: Anglian Water Services
Contact Detail:
Anglian Water Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Supervisor in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the water and wastewater industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Alpheus and their operational standards. Understand their values and how they approach customer service. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you’ve led teams or resolved issues under pressure. Being able to share these experiences will demonstrate your capability as a Service Delivery Supervisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Alpheus and contributing to their mission of operational excellence.
We think you need these skills to ace Service Delivery Supervisor in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Delivery Supervisor role. Highlight your leadership experience, operational management skills, and any relevant industry knowledge to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about operational excellence and how you can contribute to our team. Be sure to mention specific examples of your problem-solving abilities and customer service focus.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics where possible to demonstrate how you've driven operational success or improved service delivery in previous roles. We love seeing tangible results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Anglian Water Services
✨Know Your Stuff
Make sure you brush up on your knowledge of operational and maintenance processes, especially in the water and wastewater industry. Familiarise yourself with health, safety, and environmental standards, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your ability to lead and motivate teams. Think about times when you've successfully managed a team or resolved conflicts, as this role requires strong leadership to drive operational excellence.
✨Be Customer-Focused
Since the role involves building strong customer relationships, be ready to discuss how you've handled customer interactions in the past. Highlight your communication skills and any experiences where you’ve gone above and beyond to ensure customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your analytical mindset and problem-solving skills. Prepare to discuss specific challenges you've faced in previous roles and how you approached them, particularly under pressure.
