At a Glance
- Tasks: Support office operations, deliver customer service, and contribute to sales across AVH Parks.
- Company: Join AVH Parks Ltd, part of the Anglian Water Group, managing 14 parks in the East.
- Benefits: Enjoy a competitive salary, generous pension, private healthcare, and flexible working options.
- Other info: Great career growth opportunities and a supportive, family-friendly work culture.
- Why this job: Be part of a dynamic team, making a real impact on customer experiences and park services.
- Qualifications: Strong communication skills, IT proficiency, and a proactive attitude are essential.
The predicted salary is between 28500 - 28500 £ per year.
This role supports a 7-day-a-week operation on a shift rota and will include working weekends and bank holidays.
AVH Parks Ltd, part of the Anglian Water Group, manages 14 parks across the East of England and East Midlands, offering outdoor recreation, leisure, activities, events, and commercial services. The Business Support and Sales Administrator plays a key role in supporting efficient office operations, delivering exceptional customer service, and contributing to sales and revenue generation across AVH Parks’ services.
The post holder provides administrative support, manages customer enquiries, supports booking and sales processes, and ensures smooth front-end service delivery. Working as part of the Business Support & Sales team, the role contributes to a customer-focused, commercially minded culture across AVH Parks.
What will you be doing:
- Provide administrative support through tasks like data entry, document preparation, reporting, and general office duties.
- Handle financial processes such as billing and invoicing, maintain accurate records and systems, support internal communications and scheduling, and provide meeting minutes.
- Deliver outstanding customer service at all times, ensuring high levels of satisfaction.
- Support sales by handling enquiries with a solutions-focused approach and promoting services across multiple offerings.
- Identify upselling and cross-selling opportunities, track leads and conversions, and assist with campaigns and promotions.
- Manage the full customer journey from initial contact to post-booking, and produce sales reports as needed.
- Provide excellent customer service by responding promptly and professionally across multiple channels (phone, email, chat, and social media).
- Offer accurate information about activities, events, and bookings, while supporting customers through the booking process, including changes and payments.
- Engage proactively on social media to promote experiences, and maintain a consistently positive and professional attitude.
What does it take to be a Business Support and Sales Administrator:
- Excellent customer service and communication skills.
- Strong organisation and multitasking.
- Good IT proficiency (Microsoft Office, CRM, booking tools).
- Ability to work proactively and take initiative.
- Accuracy and attention to detail.
- Experience in cash handling or billing.
- Problem-solving abilities.
- Experience in leisure, hospitality, tourism.
We invest in our people - as a valued employee, you’ll be entitled to:
- Personal private health care.
- Generous double match pension – contribute 7% and Anglian Water will contribute 14%, giving a total contribution of 21%.
- 24-hour Virtual GP service for you and your household.
- 26 days annual leave – rising with length of service and the ability to buy more.
- Life assurance (up to 8 x salary).
- Personal accident cover (up to 5 x salary).
- Excellent family friendly policies, such as 26 weeks full pay for maternity/adoption leave, as well as 4 weeks paid paternity/partner leave.
- Opportunity for shared parental pay.
- Bonus scheme.
- Flexible benefits and working culture to support your wellbeing and lifestyle.
Apply Now
Business Support and Sales Administrator employer: Anglian Water Services
AVH Parks Ltd, part of the Anglian Water Group, is an exceptional employer that prioritises employee wellbeing and growth. Located in the picturesque Rutland area, we offer a supportive work culture with generous benefits including a double match pension scheme, personal private healthcare, and flexible working arrangements. Our commitment to professional development and a family-friendly environment makes AVH Parks a rewarding place to build your career while contributing to our vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support and Sales Administrator
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock interviews with friends or family. This will help you get comfortable with common questions and refine your answers, making you feel more confident when it’s showtime.
✨Tip Number 3
Show off your skills! Bring along examples of your work or achievements to interviews. Whether it's reports you've created or customer feedback you've received, tangible proof of your abilities can really impress hiring managers.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Business Support and Sales Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Support and Sales Administrator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can contribute to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for us. Mention specific experiences that relate to the tasks listed in the job description.
Show Off Your Skills:Don’t forget to mention your IT proficiency and organisational skills. We love candidates who can juggle multiple tasks while keeping everything in order. Give examples of how you've done this in previous roles!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Anglian Water Services
✨Know the Company Inside Out
Before your interview, take some time to research AVH Parks Ltd and its services. Understand their mission, values, and the specific role of the Business Support and Sales Administrator. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you delivered exceptional service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to thrive in a customer-focused environment.
✨Be Ready for Practical Scenarios
Expect to be asked about how you would handle specific situations related to sales and administration. Prepare for questions like how you would manage a high volume of customer enquiries or how you would promote services effectively. Practising these scenarios can help you feel more confident during the interview.
✨Highlight Your IT Proficiency
As the role requires good IT skills, be prepared to discuss your experience with Microsoft Office, CRM systems, and any booking tools you've used. If possible, mention specific tasks you've accomplished using these tools, as it shows you can hit the ground running in the role.
