At a Glance
- Tasks: Support customers needing water connections and ensure positive communication.
- Company: Join Anglian Water, a leading provider of water services in the UK.
- Benefits: Enjoy a competitive pension scheme, bonus opportunities, and flexible benefits.
- Other info: Ongoing learning and professional development in a supportive environment.
- Why this job: Make a real difference by providing essential services to our community.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Make every drop of your potential count. Join our team. Based in Lincoln as a Water Connections Customer Advisor, to support the Developer Services Connections Manager in providing a comprehensive and seamless service to our customers.
In this varied role, you will provide a comprehensive and seamless service to our customers who require a connection to Anglian Water's existing water infrastructure. You will be the first point of contact and responsible for ensuring that all customer communications are positive and constructive, ensuring customer satisfaction and that decisions are made with commercial focus. You will handle customer calls and investigate and process email and postal enquiries based on customer or departmental demand. You will also be responsible for maintaining our management systems and running daily reports to identify completed inspections so jobs can be progressed to the contractors for connection completion for our customers.
Responsibilities- Provide a comprehensive and seamless service to customers requiring a connection to Anglian Water's existing water infrastructure.
- Be the first point of contact and ensure customer communications are positive and constructive, maintaining customer satisfaction and commercially aware decisions.
- Handle customer calls and investigate and process email and postal enquiries based on customer or departmental demand.
- Maintain management systems and run daily reports to identify completed inspections so that jobs can be progressed to contractors for connection completion.
- Experience of using various IT systems (ideally).
- Experience in a customer-focused and administrative role with excellent attention to detail and the ability to prioritise varying workloads.
- Experience of providing excellent customer service and an empathetic nature.
- Confident communicator at all levels.
- Having a commercial interest and understanding of our business.
- Competitive pension scheme - Anglian Water double-matches your contributions up to 6%.
- Bonus scheme.
- Flexible benefits to support your wellbeing and lifestyle.
Here at Anglian Water we are one of the leading providers of water and water recycling services in the UK. Our organisation is an industry benchmark for quality and customer service. Our career opportunities provide on-going learning and professional development within a challenging work environment, which provides a vital service for our customers.
Water Connections Customer Advisor employer: Anglian Water Services Ltd
Anglian Water is an exceptional employer, offering a supportive and dynamic work environment in Lincoln for the role of Water Connections Customer Advisor. With a strong focus on employee growth, competitive benefits including a double-matched pension scheme and a bonus structure, as well as flexible options to enhance wellbeing, we prioritise our team's development and satisfaction. Join us to be part of a company that sets the standard for quality and customer service in the water industry, where your contributions truly make a difference.
Contact Details:
Anglian Water Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Water Connections Customer Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anglian Water Services Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anglian Water Services Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Water Connections Customer Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anglian Water Services Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Anglian Water Services Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anglian Water Services Ltd!
How to prepare for a job interview at Anglian Water Services Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
