At a Glance
- Tasks: Provide analytical reporting and support for customer queries in a dynamic lab environment.
- Company: Join a leading water company committed to innovation and customer service.
- Benefits: Enjoy personal health care, flexible working, and a competitive pension scheme.
- Other info: Flexible benefits to support your well-being and lifestyle.
- Why this job: Make a difference by supporting essential services and enhancing customer experiences.
- Qualifications: Strong communication skills and excellent customer service experience required.
The predicted salary is between 25000 - 32000 £ per year.
The role will involve:
- Provision of an analytical reporting service
- Assisting with service requests, anomalies and complaints
- General administrative support for the laboratory
- Assisting with the invoicing service for commercial
- Assisting with the procurement of goods and services, service requests – analytical data entry, deal with and maintain internal and external customer queries
- Customer service – produce analytical reports, provision of statements and invoicing
- Update and maintain databases
- Quality records – ensure databases are maintained by the team
Qualifications:
- Ability to communicate with people at all levels
- Competently deal with answering queries via email and phone
- Excellent customer service skills
- Experience with payments and being an excellent first point of contact
Benefits:
- Personal private health care
- 23 days annual leave – rising with length of service
- Flexible working
- Competitive pension scheme – Anglian Water double‑matches your contributions up to 6%
- Bonus scheme
- Flexible benefits to support your well‑being and lifestyle
Support Services Administrator employer: Anglian Water Services Ltd
As a Support Services Administrator at Anglian Water, you will thrive in a supportive and dynamic work environment that prioritises employee well-being and growth. With benefits such as personal private health care, flexible working arrangements, and a competitive pension scheme, we foster a culture of collaboration and excellence, ensuring that our team members are equipped to succeed and develop their careers. Join us in a role where your contributions directly impact our commitment to outstanding customer service and operational efficiency.
Contact Details:
Anglian Water Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service and administrative tasks. We can help you with mock interviews to boost your confidence!
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've handled data entry or reporting in past roles. This will demonstrate your ability to provide the analytical support they need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names when reviewing candidates!
We think you need these skills to ace Support Services Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Support Services Administrator role. We want to see how your skills align with the responsibilities, like analytical reporting and customer service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us. Mention specific examples of how you've handled service requests or dealt with customer queries in the past.
Show Off Your Communication Skills:Since this role involves communicating with people at all levels, make sure your application reflects your ability to communicate clearly and effectively. We love candidates who can express themselves well, both in writing and verbally.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Anglian Water Services Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Support Services Administrator. Familiarise yourself with analytical reporting, customer service, and administrative tasks. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Customer Service Scenarios
Since excellent customer service skills are crucial for this position, think of examples from your past experiences where you've successfully handled queries or complaints. Be ready to discuss how you resolved issues and maintained positive relationships with customers.
✨Brush Up on Your Communication Skills
This role requires effective communication with people at all levels. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with answering questions over the phone or in person.
✨Show Your Analytical Side
As part of the job involves analytical reporting, be prepared to discuss any relevant experience you have with data entry and report generation. If you have examples of how you've used data to improve processes or solve problems, make sure to highlight those during the interview.
