At a Glance
- Tasks: Engage with customers, manage appointments, and resolve queries to enhance their experience.
- Company: Join a top-rated team at Anglian Water known for its supportive culture.
- Benefits: Enjoy private healthcare, flexible working, and a competitive pension scheme.
- Other info: Great opportunities for personal development and career growth await you.
- Why this job: Be part of a happy team making a real difference in customer service.
- Qualifications: Strong IT skills and excellent communication abilities are essential.
The predicted salary is between 30000 - 40000 £ per year.
Our Metering Services team just scored 91% on the love to listen survey which tells us we have one of the happiest teams in the country! We are looking for new Customer Service Advisors to join the team, working on our alliance with Kier & Clancy Docwra to ensure customer's expectations are met and exceeded.
Responsibilities
- Act as a key interface with our customers by planning and making appointments and gain in-depth insight into their concerns and issues, whilst feeding this back to the business.
- Liaising with customers, dealing with questions and queries, and redirecting them to the correct teams.
- Ensure systems and databases are updated and provide analysis to a range of stakeholders to assist with performance management reviews against agreed levels of service.
- Assist with the scheduling and planning of works.
- Hold sound understanding of a customer service environment, particularly over the phone.
Qualifications
- Excellent IT and communication skills.
Benefits
- Personal private health care.
- 23 days annual leave - rising with length of service.
- Flexible working.
- Competitive pension scheme - Anglian Water double-matches your contributions up to 6%.
- Bonus scheme.
- Flexible benefits to support your wellbeing and lifestyle.
Why Anglian Water?
Alongside our great benefits you will be part of a great team based in Huntingdon who will welcome you to their team and provide all the support and development you need.
Customer Service Advisor in Huntingdon employer: Anglian Water Services Ltd
Anglian Water is an exceptional employer, offering a supportive and vibrant work culture in Huntingdon where our Metering Services team has achieved a remarkable 91% satisfaction rate. With comprehensive benefits including personal private healthcare, flexible working arrangements, and a competitive pension scheme, we prioritise employee wellbeing and growth, ensuring that every Customer Service Advisor feels valued and empowered to excel in their role.
Contact Details:
Anglian Water Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Huntingdon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anglian Water Services Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anglian Water Services Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Huntingdon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anglian Water Services Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Anglian Water Services Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anglian Water Services Ltd!
How to prepare for a job interview at Anglian Water Services Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
