At a Glance
- Tasks: Assist customers with queries and manage drainage search processes.
- Company: Join a supportive team at a leading water services provider.
- Benefits: Enjoy a competitive pension, private healthcare, and generous holiday allowance.
- Other info: Flexible working options and excellent career development opportunities.
- Why this job: Make a difference by providing exceptional service to customers every day.
- Qualifications: Strong communication skills and ability to multitask in a fast-paced environment.
The predicted salary is between 25000 - 32000 £ per year.
Responsibilities
- Working primarily with the Geodesys and digdat brands
- Responsible for creating the Anglian Water CON29DW (drainage search) through several admin tasks
- Answer customer queries in relation to the searches you are producing
- Liaise with 3rd party suppliers with the aim of delivering our extensive suite of searches as efficiently as possible
- Provide a remarkable level of service to every customer, each and every time they interact with us
- Work proactively with our Sales and Marketing teams
Qualifications
- Able to multi-task and appreciate the challenge of problem solving and taking ownership of resolving customer queries
- Computer literate, comfortable learning new systems
- Work under pressure and organise, and prioritise own workload
- Confident, self-motivated, productive and organised
- Willingness to be flexible and work well within a team, as well as working on own initiative
- Excellent communication and influencing skills with people at all levels
Benefits
- A competitive pension scheme where we double-match your contributions up to 7%
- Private healthcare for your peace of mind
- An annual bonus scheme
- The opportunity to volunteer in your local community
- 25 days holiday (plus Bank Holidays), increasing with service, with the option to swap Christmas and Easter for religious holidays
- Life cover (8x your salary) and personal accident cover (up to 5x your salary)
- Flexible benefits to support your well-being and lifestyle
- Paid time off for illness, both physical and mental
- Free parking at all office locations, sites, and leisure parks
- Excellent family-friendly policies, including 26 weeks of full pay for maternity/adoption leave and 4 weeks of paternity/partner pay, with the opportunity for shared parental leave
Customer Services Advisor employer: Anglian Water Services Ltd
As a Customer Services Advisor with us, you'll be part of a dynamic team that prioritises exceptional service and customer satisfaction. Our supportive work culture fosters personal growth and development, offering flexible benefits and a competitive pension scheme, all while enjoying the beautiful surroundings of our office locations. With generous holiday allowances and family-friendly policies, we ensure that our employees can thrive both professionally and personally.
Contact Details:
Anglian Water Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anglian Water Services Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anglian Water Services Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anglian Water Services Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Anglian Water Services Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anglian Water Services Ltd!
How to prepare for a job interview at Anglian Water Services Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
