At a Glance
- Tasks: Lead and inspire a dynamic customer service team to deliver exceptional experiences.
- Company: Join a growing part of the Anglian Water Group with a focus on innovation.
- Benefits: Enjoy a competitive salary, generous leave, private healthcare, and a bonus scheme.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real impact in customer service while developing your leadership skills.
- Qualifications: Experience in managing customer service teams and a passion for service excellence.
The predicted salary is between 30000 - 30000 £ per year.
If you are looking to further develop your career in Customer Service management and would like to join a commercially driven and growing area of the Anglian Water Group, we are keen to hear from you. We are currently looking for someone with a passion for delivering exceptional customer service to join us as Customer Service Team Manager within the TIDE Services business. TIDE Services manages the AWG commercial brands of Geodesys, digdat and Anglian Water Direct, providing a wide range of services to both businesses and consumers, including legal services/conveyancing searches, utility mapping and communication systems.
Responsibilities
- Managing, coaching and developing a large team (currently 12 direct reports)
- Allocating work, monitoring workflow channels and managing resources to ensure service level targets are consistently achieved
- Reporting to and communicating with senior management on all aspects of customer services activity
- Implementing robust change‑management programmes associated with new product launches and system/process improvements
- Continuously reviewing and developing quality measures, taking corrective action when necessary
- Collaborating with the senior management team to create, support and implement the long‑term business strategy
- Working closely with the sales team to ensure clients receive the best possible end‑to‑end service and customer experience, always looking for ways to improve
Qualifications
- Proven experience managing a customer service team in a commercial environment
- Confidence in maintaining and exceeding service level agreements
- Self‑motivated with excellent communication and decision‑making skills
- Strong ability to motivate and develop others
- Passion for service excellence and a commitment to delivering a great customer experience
Benefits
- A generous bonus scheme
- Private health care for you
- 26 days annual leave rising with service
- A well‑being day in addition to annual leave allowance
- A competitive pension scheme
- Flexible benefits to personalise your package and support your wellbeing
- Plus lots more!
Customer Service Team Manager in Huntingdon employer: Anglian Water Services Limited
At Anglian Water, we pride ourselves on being a leading employer in the water and recycling services sector, offering competitive salaries and a comprehensive benefits package that includes personal private health care, a flexible working culture, and generous leave policies. Our commitment to employee growth and inclusion fosters a supportive environment where every team member can thrive while making a meaningful impact on the community and the environment. Join us in Basildon and surrounding areas, where your role as a Sewer Technician will be vital in maintaining public health and safeguarding our natural resources.
Contact Details:
Anglian Water Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Manager in Huntingdon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anglian Water Services Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anglian Water Services Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Team Manager in Huntingdon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anglian Water Services Limited:Your cover letter is your chance to shine! Tell us why you want to work at Anglian Water Services Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anglian Water Services Limited!
How to prepare for a job interview at Anglian Water Services Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
