Circa £26,198 dependent on skills & experience Permanent Full time, 37 hours per week Anglian Water offers a flexible approach, this role provides you the flexibility to work from home and from an Anglian Water office. Your base location will be Thorpe Wood House in Peterborough. Join our team and make a difference! We are recruiting a Wholesale Service Centre Advisor to join our team on a permanent basis! You’ll be the single point of contact for all competitive retail to wholesale enquiries. You’ll be responsible initially for Wholesale Billing, Maximum Daily Demand (MDD) Management, Water Meter logging, and Meter enquiries. As part of a dynamic team, you’ll administer activities in relation to Inset, Water Supply Licenses and future market codes defined by Ofwat and Open Water. This role is the first point of contact for all standard retail enquiries entering the Wholesale Business. You’ll demonstrate excellent customer management skills, ensuring all enquiries received are responded to equivalently and consistently within agreed levels of service.
As a valued employee, you’ll be entitled to:
- Full private healthcare with no excess
- 23 days leave, rising with service + Bank Holidays
- with the option to swap Christmas and Easter holidays for those celebrated by your religion
- A flexible working culture
- Competitive pension scheme – we double-match your contributions up to 6%
- Life Assurance at eight times your salary
- Personal Accident cover – up to 5x your salary
- Bonus Scheme
- Lots of great discounts
- Flexible benefits to support your wellbeing and lifestyle
- Paid time off when you’re physically and mentally unwell
- An excellent Family Leave package – to help you support your family
Key responsibilities and qualities include:
- You’ll be responsible initially for Wholesale Billing, Maximum Daily Demand (MDD) Management, Water Meter logging, and Meter enquiries.
- As part of a dynamic team, you’ll administer activities in relation to Inset, Water Supply Licenses and future market codes defined by Ofwat and Open Water.
- This role is the first point of contact for all standard retail enquiries entering the Wholesale Business.
- You’ll demonstrate excellent customer management skills, ensuring all enquiries received are responded to equivalently and consistently within agreed levels of service.
- You’ll be flexible in your approach, enthusiastic about transformation, and will develop alongside the changing market conditions.
- Take pride in delivering high quality work, completing tasks accurately and on time
- Show enthusiasm for the role and stay positive when things change
- Maintain confidentiality when necessary, respecting the needs of customers, colleagues and regulators
- Precise and accurate when entering data
- Excellent customer service to all stakeholders, internally and externally
Opportunities are open to all suitably qualified candidates.
Why Anglian Water?
Anglian Water are an award-winning organisation with almost 5,000 employees and over 6 million customers. We’re proud to have been voted as the best place to work in the UK and to be winners of the prestigious Utility of the Year award. We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential.
We are committed to reflect the diversity of the communities we serve in both our workforce and our supply chain partners to help us to understand and meet the needs of our customers.
We are passionate and dedicated to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential.
We want to give everyone equal access to our recruitment process.
If you have a disability or long‑term condition, including neurodiversity and mental health conditions, we’ll support you throughout your application, and make any adjustments to make sure your disability or long‑term condition is not a barrier to recruitment.
Closing date: 18th May 2022 #loveeverydrop
Become a part of Anglian Water’s future and join us on our journey as we live through our values to build trust, do the right thing, and are always exploring, to bring environmental and social prosperity to the region.
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Wholesale Service Centre Advisor in Peterborough employer: Anglian Water Group Ltd.
Anglian Water is an exceptional employer, offering a dynamic work environment where you can make a real impact on the lives of millions by ensuring the delivery of safe, clean drinking water. With a strong commitment to employee wellbeing, generous benefits including a double match pension scheme and extensive family-friendly policies, we foster a culture of inclusivity and continuous professional development. Join us in Rutland or surrounding areas, where your leadership will inspire a dedicated team and contribute to our mission of operational excellence and environmental responsibility.
