Events & Visitors Service Assistant Huntingdon, Cambridgeshire Posted 19 hours ago in Perry

AVH Parks Ltd manages 14 stunning parks across the region—including Rutland Water, Grafham Water, Alton Water and Pitsford Water—and we’re looking for a dynamic Park Events & Visitor Services Assistant to help us create brilliant visitor experiences and spaces all year round.

About the role

As a key member of our visitor-facing team, you’ll help design, deliver and promote a wide range of events, activities and visitor experiences. From family-friendly seasonal activities to supporting large park events and frontline customer service positions, no two days are the same. You’ll use your creativity to bring our parks to life—dressing and stocking visitor centres, generating engaging social media content, and developing fresh ideas that inspire people to visit and return. You’ll also welcome, meet and greet our customers on our park and ensure their day and experience is one that they won’t ever forget. You won’t be afraid to get stuck in with all aspects of our visitor-facing customer service roles and will quickly become an expert in everything the park has to offer. This is a hands-on, varied role perfect for someone who thrives in a busy customer-focused environment and enjoys working outdoors.

What you’ll be doing

• Events & Activities
  • Support the planning and delivery of an exciting calendar of park events
  • Lead small-scale activities, especially weekends and school holidays
  • Assist with large events
  • Report on visitor participation and activity performance
• Marketing & Promotion
  • Create engaging social media content and respond to customer enquiries
  • Use upselling techniques to promote park activities and offers
  • Dress and theme visitor centres and cafés to enhance seasonal appeal
• Visitor Services & Customer Care
  • Deliver exceptional customer service across all park touchpoints
  • Provide support on tills, car park systems, and general enquiries
  • Upsell products, activities and catering options
• Meeting Room & Venue Support
  • Coordinate meeting and conference bookings
  • Provide a warm welcome to delegates and ensure smooth on-site delivery
  • Liaise with catering teams to meet bespoke requirements
• General Administration
  • Manage emails, bookings, systems and park technology
  • Support internal processes and assist park teams where needed

What we’re looking for

Essential:

• Excellent customer service skills
• Strong organisation and communication abilities
• Proactive, solutions-focused mindset
• Confident using MS Windows and digital systems
• Full driving licence

Desirable:

• Experience supporting events or activities
• Social media content creation experience
• First Aid certificate
• Creative flair and passion for outdoor recreation

Working at AVH Parks means joining a welcoming, passionate team dedicated to providing outstanding visitor experiences. You’ll help bring joy to thousands of visitors each year—all while working in some of the most beautiful natural spaces in the region. We’ll support your development, encourage your ideas, and give you the freedom to make a real impact. If you’re creative, energetic and excited about delivering memorable experiences in the great outdoors, we’d love to hear from you.

We are committed to reflect the diversity of the communities we serve in both our workforce and our supply chain partners to help us to understand and meet the needs of our customers. We are passionate and dedicated to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential.

We want to give everyone equal access to our recruitment process. If you have a disability or long-term condition, including neurodiversity and mental health conditions, we’ll support you throughout your application, and make any adjustments to make sure your disability or long-term condition is not a barrier to recruitment. If you need any support, please reach out to our team at resourcing@anglianwater.co.uk.

To apply, you’ll need your up-to-date CV; we also recommend uploading a cover letter – tell us what has made you apply and what skills you can bring to the position. We will be in touch after your application has been reviewed, following the closing date.

If you are offered a job with us, you’ll be subject to the relevant employment checks for your role, which could include references, driving licence check, DBS Check as well as your right to work in the UK.

Become a part of Anglian Water’s future and join us on our journey as we live through our values to build trust, do the right thing, and are always exploring, to bring environmental and social prosperity to the region.