At a Glance
- Tasks: Lead strategic initiatives in capital delivery, ensuring operational needs are met from concept to aftercare.
- Company: Join Anglian Water, a leader in sustainable water management with a strong team culture.
- Benefits: Enjoy competitive salary, flexible working, private healthcare, and generous leave policies.
- Other info: Inclusive workplace committed to diversity and continuous improvement.
- Why this job: Make a real impact on water sustainability while leading innovative projects and teams.
- Qualifications: Degree in Engineering or equivalent experience, with strong operational management skills.
The predicted salary is between 104000 - 104000 € per year.
Location: Hybrid with Thorpe Wood House as base location
Salary: Circa £104k subject to experience
Contract Type: Permanent Full Time (Flexibility for Part Time)
At Anglian Water our values are that together, we will: Build trust, do the right thing, and we are always exploring.
About the Role
We are looking for a Head of Operational Interface to provide strategic leadership across the capital delivery lifecycle, ensuring operational needs are fully represented from concept through to delivery and aftercare. In this role, you will lead Operational Liaison and Assurance teams, acting as the critical link between Operations, Engineering, Asset Management and delivery partners. You will ensure solutions are safe, operable, viable and environmentally sustainable, with a strong focus on long-term performance and customer outcomes. This is a high-impact leadership role within the Anglian Water Engineering team, where you will influence decision-making, manage complex stakeholder relationships, and ensure operational risk is designed out wherever possible.
Key Responsibilities
- Leadership and Team Management
- Reporting to the Anglian Water Engineering Director, lead and develop a team of operational and assurance leads, who are aligned to capital delivery portfolios across programmes and regions
- Ensure appropriate allocation of expertise across projects
- Foster collaboration, accountability and continuous development within the team
- Lead Operational Representation (Capital Delivery Lifecycle)
- Represent operational priorities throughout design, construction, commissioning and aftercare
- Provide expert input at key project milestones and assurance gateways (e.g. Technical Assurance Group)
- Partner with project teams and operational leaders to deliver “best for business” outcomes
- Ensure operational readiness and seamless handover of engineering projects.
- Champion Safety in Design and Operation
- Embed a strong safety culture across all capital projects
- Ensure operational safety requirements are considered at every stage
- Support design solutions that minimise long-term operational risk
- Promote safe interaction between construction activities and live operations
- Stakeholder Engagement and Influence
- Build strong, trusted relationships across Operations, Engineering and Delivery
- Manage complex or conflicting priorities to reach effective outcomes
- Act as a visible leader across sites, maintaining close connection to operational teams
- Continuous Improvement
- Capture and embed learning from projects and operational experience
- Support the evolution of standards, processes and asset performance
- Drive innovation and benchmarking across internal and external networks
About You
We welcome applications from people with diverse backgrounds and experiences. You may be a great fit if you bring:
- Degree in Engineering or equivalent practical experience
- Strong experience in, or awareness of, operational management within water or water recycling
- Knowledge of hazardous process environments (e.g. DSEAR, chemical handling, process safety)
- Experience working within capital delivery or large infrastructure programmes
- Excellent stakeholder management, influencing and conflict resolution skills
- Technical understanding of engineering disciplines (process, mechanical, electrical or civil)
You will also be:
- A visible and values-led leader
- Comfortable working across complex, fast-paced environments
- Solutions-focused, with strong commercial and operational awareness
- Passionate about safety, sustainability and continuous improvement
As a valued employee, you’ll be entitled to:
- Personal private health care
- 25 days annual leave – rising with length of service + bank holidays.
- Flexible working
- Business use of car allowance
- Yearly bonus scheme based on company performance.
- Flexible benefits to support your wellbeing and lifestyle.
- Competitive pension scheme - Double Matched Salary Sacrifice Pension Scheme up to 7%
- Generous maternity and paternity package
Our Commitment to Inclusion
We are committed to creating an inclusive workplace where everyone feels valued and supported. We encourage applications from people of all backgrounds, experiences and perspectives. If you need any adjustments during the recruitment process, please let us know—we are here to support you.
Closing Date: 3rd June 2026
Head of Operational Interface in Norwich employer: Anglian Water Group Ltd.
At Anglian Water, we pride ourselves on being an exceptional employer, offering a dynamic hybrid work environment based at Thorpe Wood House. Our commitment to employee wellbeing is reflected in our generous benefits package, including personal private health care, flexible working options, and a competitive pension scheme. We foster a culture of collaboration and continuous improvement, providing ample opportunities for professional growth while championing safety and sustainability in all our operations.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operational Interface in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Anglian Water. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Anglian Water’s projects and values. Show us how your experience aligns with their mission of safety, sustainability, and continuous improvement.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your leadership style and how you handle complex stakeholder relationships—key for the Head of Operational Interface role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Anglian Water team.
We think you need these skills to ace Head of Operational Interface in Norwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your experience aligns with the role of Head of Operational Interface. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills:Since this is a leadership role, don’t shy away from sharing examples of how you've successfully led teams or projects in the past. We want to see your ability to foster collaboration and drive results!
Highlight Stakeholder Management Experience:This role involves managing complex relationships, so be sure to include any relevant experiences where you've effectively engaged with stakeholders. Show us how you’ve navigated conflicting priorities to achieve successful outcomes.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Anglian Water Group Ltd.
✨Know Your Stuff
Make sure you brush up on your engineering knowledge, especially around operational management in water or water recycling. Familiarise yourself with the capital delivery lifecycle and be ready to discuss how you've successfully navigated similar projects in the past.
✨Showcase Your Leadership Skills
As a Head of Operational Interface, you'll need to demonstrate strong leadership capabilities. Prepare examples of how you've led teams, fostered collaboration, and managed complex stakeholder relationships. Highlight your ability to influence decision-making and drive continuous improvement.
✨Safety First
Given the emphasis on safety in this role, be prepared to discuss your approach to embedding a safety culture in projects. Share specific instances where you've championed safety in design and operation, and how you've minimised operational risks in previous roles.
✨Engage with the Values
Anglian Water values trust, doing the right thing, and exploration. Reflect on how these values resonate with you and prepare to share examples from your experience that align with these principles. This will show that you're not just a fit for the role, but also for the company culture.
