Job Title: Customer Service Advisor Location: Huntingdon Business Area: Anglian Water Contract: Permanent- Full and part time positions available- the choice is yours! Please specify on your cover letter what hours/ days you are ideally looking for Salary: Competitive + Benefits
Do you want to join one of the happiest teams in the country? Our Metering Services team just scored 91% on the love to listen survey which tells us we have one of the happiest teams in the country!
Key Responsibilities:
- Act as a key interface with our customers by planning and making appointments and gain in-depth insight into their concerns and issues, whilst feeding this back to the business
- Liaising with customers, dealing with questions and queries, and redirecting them to the correct teams
- Ensure systems and databases are updated and provide analysis to a range of stakeholders to assist with performance management reviews against agreed levels of service
- Assist with the scheduling and planning of works
What do we need from you?
- Hold sound understanding of a customer service environment, particularly over the phone
- Excellent IT and communication skills
As a valued employee, you’ll be entitled to:
- Personal private health care
- 23 days annual leave – rising with length of service
- Flexible working
- Competitive pension scheme – Anglian Water double-matches your contributions up to 6%
- Bonus scheme
- Flexible benefits to support your wellbeing and lifestyle.
Why Anglian Water? Alongside our great benefits you will be part of a great team based in Huntingdon who will welcome you to their team and provide all the support and development you need.
Closing date: 03/01/2022
We are committed to reflect the diversity of the communities we serve in both our workforce and our supply chain partners to help us to understand and meet the needs of our customers.
We are passionate and dedicated to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential.
We want to give everyone equal access to our recruitment process. If you have a disability or long-term condition, including neurodiversity and mental health conditions, we’ll support you throughout your application, and make any adjustments to make sure your disability or long-term condition is not a barrier to recruitment.
Become a part of Anglian Water’s future and join us on our journey as we live through our values to build trust, do the right thing, and are always exploring, to bring environmental and social prosperity to the region.
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Customer Service Advisor in Huntingdon employer: Anglian Water Group Ltd.
Anglian Water is an exceptional employer, offering a dynamic work environment where you can make a real impact on the lives of millions by ensuring the delivery of safe, clean drinking water. With a strong commitment to employee wellbeing, generous benefits including a double match pension scheme and extensive family-friendly policies, we foster a culture of inclusivity and continuous professional development. Join us in Rutland or surrounding areas, where your leadership will inspire a dedicated team and contribute to our mission of operational excellence and environmental responsibility.
