Contact Team Member SALARY - £18,400 Huntingdon Permanent & 6 months Fixed term contracts available 37 hours a week - 08.00 – 16.00 & 09.00 – 17.00 (rotating) Monday – Friday Here at Anglian Water, we are proud of the high levels of customer service we offer to our 6 million customers across our vast and beautiful region. With our region recognised as one of the fastest growing areas in the UK, it is essential we keep our fingers on the pulse regarding innovative and appreciated approaches to customer service. Key to meeting, and exceeding, our customer’s expectations is our Metering Services team who are looking for new Contact Team Members to join the team.
In this role you’ll be working within our IMDS (Integrated Metering and Developer Services) Alliance who work collaboratively with Kier and Clancy Docwra to cover industrial and domestic metering, new housing and estate infrastructure and water efficiency audits. You’ll be acting as a key interface with our customers by planning and making appointments and gaining an in-depth insight into their concerns and issues and feeding these back into the business so we can understand and enhance our levels of service.
Key responsibilities
- Professionally and proactively liaise with customers to arrange customers by using the most appropriate communication method.
- Deal with customer questions and queries and redirect to correct teams to efficiently resolve issues.
- Make outbound calls to follow up with customers and chase as required.
- Keep systems and databases up-to-date at all times.
- Provide data analysis to a range of stakeholders to assist with performance management reviews against agreed Levels of Service.
- Assist with scheduling and planning activities.
Benefits
- Personal private health care
- 23 days annual leave – rising with length of service
- Flexible working
- Competitive pension scheme – Anglian Water double-matches your contributions up to 6%
- Bonus scheme
- Flexible benefits to support your wellbeing and lifestyle.
What does it take to be a Contact Team Member? As our next Contact Team Member, we are looking for you to be ideally educated to GCSE standard or equivalent, and have a sound understanding of a customer service environment, particularly in dealing with customers over the phone. Excellent interpersonal and communication skills are vital as you’ll confidently make outbound calls to customers. You’ll confidently show initiative, working on your own or as part of a team. Excellent IT and keyboard skills are vital and a thorough knowledge of the metering process is desirable but not essential. You’ll need to be able to work flexible hours to help deliver to our customers.
Why Anglian Water?
Alongside our great benefits you will be part of a great team based in Huntingdon who will welcome you to their team and provide all the support and development you need. #loveeverydrop Love teamwork? Love Every Drop! We are committed to reflect the diversity of the communities we serve in both our workforce and our supply chain partners to help us to understand and meet the needs of our customers. We are passionate and dedicated to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential.
We want to give everyone equal access to our recruitment process. If you have a disability or long-term condition, including neurodiversity and mental health conditions, we’ll support you throughout your application, and make any adjustments to make sure your disability or long-term condition is not a barrier to recruitment.
If you are offered a job with us, you’ll be subject to the relevant employment checks for your role, which could include references, driving licence check, DBS Check as well as your right to work in the UK.
Become a part of Anglian Water’s future and join us on our journey as we live through our values to build trust, do the right thing, and are always exploring, to bring environmental and social prosperity to the region.
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Contact Team Member in Huntingdon employer: Anglian Water Group Ltd.
Anglian Water is an exceptional employer, offering a dynamic work environment where you can make a real impact on the lives of millions by ensuring the delivery of safe, clean drinking water. With a strong commitment to employee wellbeing, generous benefits including a double match pension scheme and extensive family-friendly policies, we foster a culture of inclusivity and continuous professional development. Join us in Rutland or surrounding areas, where your leadership will inspire a dedicated team and contribute to our mission of operational excellence and environmental responsibility.
