At a Glance
- Tasks: Create unforgettable visitor experiences through events and activities in stunning parks.
- Company: Join AVH Parks Ltd, part of Anglian Water Group, dedicated to exceptional visitor services.
- Benefits: Enjoy a competitive salary, supportive team, and opportunities for personal growth.
- Other info: Flexible hours, including weekends, with a focus on creativity and teamwork.
- Why this job: Be part of a dynamic team that brings joy to thousands in beautiful outdoor settings.
- Qualifications: Excellent customer service skills and a proactive mindset are essential.
The predicted salary is between 28000 - 28000 € per year.
AVH Parks Ltd manages 14 stunning parks across the region—including Rutland Water, Grafham Water, Alton Water and Pitsford Water—and we’re looking for a dynamic Park Events & Visitor Services Assistant to help us create brilliant visitor experiences and spaces all year round.
About the role
As a key member of our visitor-facing team, you’ll help design, deliver and promote a wide range of events, activities and visitor experiences. From family-friendly seasonal activities to supporting large park events and frontline customer service positions and welcoming customers to our campsite no two days are the same. You’ll use your creativity to bring our parks to life—dressing and stocking visitor centres, generating engaging social media content, and developing fresh ideas that inspire people to visit and return. You’ll also welcome, meet and greet our customers on our park and ensure their day and experience is one that they won’t ever forget. You won’t be afraid to get stuck in with all aspects of our visitor facing customer service roles and will quickly become an expert in everything the park has to offer. This is a hands‐on, varied role perfect for someone who thrives in a busy customer‐focused environment and enjoys working outdoors.
What you’ll be doing
- Events & Activities
- Support the planning and delivery of an exciting calendar of park events
- Lead small-scale activities, especially weekends and school holidays
- Assist with large events
- Report on visitor participation and activity performance
- Marketing & Promotion
- Create engaging social media content and respond to customer enquiries
- Use upselling techniques to promote park activities and offers
- Dress and theme visitor centres and cafés to enhance seasonal appeal
- Visitor Services & Customer Care
- Deliver exceptional customer service across all park touchpoints
- Provide support on tills, car park systems, and general enquiries
- Upsell products, activities and catering options
- Meeting Room & Venue Support
- Coordinate meeting and conference bookings
- Provide a warm welcome to delegates and ensure smooth on‐site delivery
- Liaise with catering teams to meet bespoke requirements
- General Administration
- Manage emails, bookings, systems and park technology
- Support internal processes and assist park teams where needed
What we’re looking for
Essential:
- Excellent customer service skills
- Strong organisation and communication abilities
- Proactive, solutions‐focused mindset
- Confident using MS Windows and digital systems
- Full driving licence
Desirable:
- Experience supporting events or activities
- Social media content creation experience
- First Aid certificate
- Creative flair and passion for outdoor recreation
Working at AVH Parks means joining a welcoming, passionate team dedicated to providing outstanding visitor experiences. You’ll help bring joy to thousands of visitors each year—all while working in some of the most beautiful natural spaces in the region. We’ll support your development, encourage your ideas, and give you the freedom to make a real impact. If you’re creative, energetic and excited about delivering memorable experiences in the great outdoors, we’d love to hear from you.
Apply now and help us Make Today Great for our visitors—every single day.
We are committed to reflect the diversity of the communities we serve in both our workforce and our supply chain partners to help us to understand and meet the needs of our customers. We are passionate and dedicated to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential.
We want to give everyone equal access to our recruitment process. If you have a disability or long-term condition, including neurodiversity and mental health conditions, we’ll support you throughout your application, and make any adjustments to make sure your disability or long-term condition is not a barrier to recruitment. If you need any support, please reach out to our team at resourcing@anglianwater.co.uk.
To apply, you’ll need your up-to-date CV, we also recommend uploading a cover letter – tell us what has made you apply and what skills you can bring to the position. We will be in touch after your application has been reviewed, following the closing date.
If you are offered a job with us, you’ll be subject to the relevant employment checks for your role, which could include references, driving licence check, DBS Check as well as your right to work in the UK. More information about how we look after and use your information can be found in our privacy policy.
Become a part of Anglian Water’s future and join us on our journey as we live through our values to build trust, do the right thing, and are always exploring, to bring environmental and social prosperity to the region.
Events & Visitors Service Assistant employer: Anglian Water Group Ltd.
AVH Parks Ltd, part of Anglian Water Group, is an exceptional employer that fosters a vibrant and inclusive work culture dedicated to creating memorable visitor experiences in stunning natural settings. With a strong emphasis on employee development and creativity, team members are encouraged to share their ideas and make a real impact while enjoying the beauty of locations like Grafham Water. Join us to be part of a passionate team that values outstanding customer service and offers opportunities for growth in a dynamic, outdoor-focused environment.
StudySmarter Expert Advice🤫
We think this is how you could land Events & Visitors Service Assistant
✨Tip Number 1
Get to know the parks and events inside out! Visit the locations, chat with staff, and immerse yourself in the atmosphere. This way, when you meet potential employers, you can share your genuine enthusiasm and ideas for enhancing visitor experiences.
✨Tip Number 2
Network like a pro! Attend local events or workshops related to park services and visitor management. Connect with people in the industry on social media platforms like LinkedIn. You never know who might have a lead on your dream job!
✨Tip Number 3
Show off your creativity! Create a portfolio showcasing your past event planning or customer service experiences. Include any social media content you've created that highlights your skills. This will help you stand out when chatting with hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at AVH Parks. Let’s make today great together!
We think you need these skills to ace Events & Visitors Service Assistant
Some tips for your application 🫡
Craft a Standout CV:Make sure your CV is up-to-date and highlights your customer service skills and any relevant experience. Tailor it to show how you can bring creativity and energy to the role!
Write a Compelling Cover Letter:Use your cover letter to tell us why you're excited about this position. Share specific examples of your past experiences that align with the role, especially in events or visitor services.
Show Off Your Creativity:Since this role involves creating engaging social media content, don’t hesitate to include any relevant projects or ideas you have. We love seeing your creative flair shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Anglian Water Group Ltd.
✨Know Your Parks
Before the interview, take some time to research the parks managed by AVH Parks Ltd. Familiarise yourself with their unique features and any upcoming events. This will not only show your enthusiasm but also help you answer questions about how you can contribute to enhancing visitor experiences.
✨Showcase Your Creativity
Since the role involves creating engaging social media content and developing fresh ideas for events, be prepared to share examples of your past creative work. Whether it’s a social media campaign or an event you’ve helped organise, having tangible examples will demonstrate your ability to think outside the box.
✨Customer Service is Key
Highlight your customer service skills during the interview. Think of specific instances where you went above and beyond for a customer. This role is all about creating memorable experiences, so showing that you understand the importance of exceptional service will set you apart.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, upcoming events, or how they measure visitor satisfaction. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
