At a Glance
- Tasks: Assist customers with queries and manage admin tasks for drainage searches.
- Company: Join TIDE Services Limited, part of the Anglian Water Group, in a dynamic team.
- Benefits: Enjoy a competitive salary, private healthcare, and generous holiday allowance.
- Other info: Flexible working options and excellent career development opportunities await you.
- Why this job: Be part of a creative environment where your contributions truly matter.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26466 - 26466 £ per year.
Salary - £26,466
Fixed Term contract – 12 months
Huntingdon office – hybrid working
Dive into a world of opportunity, and join our team! TIDE Services Limited is part of the Anglian Water Group and comprises of three diverse and interesting brands - each operating in an ever-changing and challenging market. Joining TIDE Services Limited you will enjoy all the benefits of working for the Anglian Water Group. We believe your salary and bonus should be just the beginning of your reward package and there’s nothing basic about the breadth and competitiveness of the benefits we offer. From pension to private healthcare and beyond. We offer variety, flexibility and camaraderie as part of working with a small team. At TIDE Services Limited we encourage a creative and fun environment with a forward thinking approach and friendly atmosphere, a great place to work and excellent opportunity to develop yourself and your career.
Key responsibilities
- Working primarily with the Geodesys and digdat brands
- Responsible for creating the Anglian Water CON29DW (drainage search) through several admin tasks
- Answer customer queries in relation to the searches you are producing
- Liaise with 3rd party suppliers with the aim of delivering our extensive suite of searches as efficiently as possible
- Provide a remarkable level of service to every customer, each and every time they interact with us
- Work proactively with our Sales and Marketing teams
As a valued employee you’ll be entitled to
- A competitive pension scheme where we double-match your contributions up to 7%
- Private healthcare for your peace of mind
- An annual bonus scheme
- The opportunity to volunteer in your local community
- 25 days holiday (plus Bank Holidays), increasing with service, with the option to swap Christmas and Easter for religious holidays
- Life cover (8x your salary) and personal accident cover (up to 5x your salary)
- Flexible benefits to support your well-being and lifestyle
- Paid time off for illness, both physical and mental
- Free parking at all office locations, sites, and leisure parks
- Excellent family-friendly policies, including 26 weeks of full pay for maternity/adoption leave and 4 weeks of paternity/partner pay, with the opportunity for shared parental leave
What does it take to be successful?
- Ideally you’ll have excellent Customer Service experience
- Able to multi task and appreciate the challenge of problem solving and taking ownership of resolving customer queries
- Computer literate, comfortable learning new systems
- Work under pressure and organise, and prioritise own workload
- Confident, self-motivated, productive and organised
- Willingness to be flexible and work well within a team, as well as working on own initiative
- Excellent communication and influencing skills with people at all levels
Inclusion at Anglian Water
Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.
Customer Services Advisor employer: Anglian Water Group Ltd.
At TIDE Services Limited, part of the Anglian Water Group, we pride ourselves on being an exceptional employer that values creativity, flexibility, and camaraderie. Our Huntingdon office offers a hybrid working model, competitive benefits including private healthcare and a generous pension scheme, and a supportive work culture that fosters personal and professional growth. Join us to be part of a dynamic team where your contributions are recognised and rewarded, and where you can truly make a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TIDE Services Limited and the Anglian Water Group. Understanding their values and culture will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and show that you're ready to tackle any challenge that comes your way.
✨Tip Number 3
Show off your personality! Don’t be afraid to let your character shine through in the interview. TIDE Services values a friendly atmosphere, so being yourself can really make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at TIDE Services.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Services Advisor role. Highlight your relevant experience in customer service and any specific skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves answering customer queries and liaising with third-party suppliers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Problem-Solving Abilities:We love candidates who can take ownership of resolving issues. In your application, share examples of how you've successfully tackled challenges in previous roles. This will show us that you're proactive and ready to handle the demands of the job.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at TIDE Services Limited.
How to prepare for a job interview at Anglian Water Group Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research TIDE Services Limited and the Anglian Water Group. Understand their values, mission, and the specific brands they operate. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Services Advisor, your ability to handle queries and provide excellent service is crucial. Prepare examples from your past experiences where you've successfully resolved customer issues or gone above and beyond to ensure satisfaction. This will demonstrate your capability and commitment to delivering remarkable service.
✨Demonstrate Problem-Solving Abilities
The role requires multitasking and problem-solving skills. Think of scenarios where you've had to think on your feet or manage multiple tasks simultaneously. Be ready to discuss these situations during the interview, as it will highlight your ability to thrive under pressure and take ownership of challenges.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
