Customer Service Team Manager Salary – circa £30,000 Huntingdon based (hybrid working) Permanent full time
If you are looking to further develop your career in Customer Service management and would like to join a commercially driven and growing area of the Anglian Water Group, we are keen to hear from you. We are currently looking for someone with a passion for delivering exceptional customer service to join us as Customer Service Team Manager within our TIDE Services business.
TIDE Services manages the AWG commercial brands of Geodesys, digdat and Anglian Water Direct, providing a wide range of services to both businesses and consumers, including legal services/conveyancing searches, utility mapping and communication systems.
What will you be doing?
The Customer Service Team at TIDE are more than just a Customer Service Team, they also produce hundreds of conveyancing property searches every single day. As a result, this is a challenging role with lots of plates to spin from line management and production, to quality control, process improvements and providing outstanding customer service to our clients across the business streams.
What will this look like?
- Managing, coaching and developing a large team (currently 12 direct reports).
- Allocating work, monitoring workflow channels and managing resource as appropriate to ensure service level targets consistently achieved.
- Report on and communicate with senior management on all aspects of customer services activity.
- To implement robust change management programmes associated with new product launches and system/process improvements.
- Continually review and develop quality measures, taking corrective action when necessary.
- To work closely with the senior management team to create, support and implement the long term business strategy.
- To work alongside the sales team to ensure clients get the best possible end to end service and customer experience, always looking for ways we can do things even better!
What do you need?
As our Customer Service Team Manager, we are looking for you to have experience of managing a customer service team in a commercial environment. You’ll be confident when working to maintain and exceed service level agreements. You’ll be self-motivated, with excellent communication and decision‑making skills, as well as possessing the ability to motivate others. Above all, you’ll have a passion for service excellence that drives you to support and guide your team to consistently deliver an amazing customer experience. This role will provide a fantastic opportunity to progress your career with us as we evolve and grow.
What benefits do we offer?
On joining TIDE you’ll enjoy all the benefits of working for the Anglian Water Group. We believe your salary and bonus should be just the beginning of your reward package so there’s nothing basic about the breadth and competitiveness of the benefits we offer.
- A generous bonus scheme
- Private health care for you
- 26 days annual leave rising with service
- A well‑being day in addition to annual leave allowance
- A competitive pension scheme
- Flexible benefits so you can personalise your benefits package and support your wellbeing
- Plus lots more!
Closing date: 21/01/2022 Interview date: W/C 24/01/2022
We are committed to reflect the diversity of the communities we serve in both our workforce and our supply chain partners to help us to understand and meet the needs of our customers. We are passionate and dedicated to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential. We want to give everyone equal access to our recruitment process. If you have a disability or long‑term condition, including neurodiversity and mental health conditions, we’ll support you throughout your application, and make any adjustments to make sure your disability or long‑term condition is not a barrier to recruitment.
If you are offered a job with us, you’ll be subject to the relevant employment checks for your role, which could include references, driving licence check, DBS Check as well as your right to work in the UK.
Become a part of Anglian Water’s future and join us on our journey as we live through our values to build trust, do the right thing, and are always exploring, to bring environmental and social prosperity to the region.
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Customer Service Team Manager employer: Anglian Water Group Ltd.
Anglian Water is an exceptional employer, offering a dynamic work environment where you can make a real impact on the lives of millions by ensuring the delivery of safe, clean drinking water. With a strong commitment to employee wellbeing, generous benefits including a double match pension scheme and extensive family-friendly policies, we foster a culture of inclusivity and continuous professional development. Join us in Rutland or surrounding areas, where your leadership will inspire a dedicated team and contribute to our mission of operational excellence and environmental responsibility.
