At a Glance
- Tasks: Support office operations, deliver customer service, and contribute to sales across AVH Parks.
- Company: Join AVH Parks Ltd, part of the Anglian Water Group, managing 14 parks in the East.
- Benefits: Enjoy private healthcare, generous pension contributions, and 26 days annual leave.
- Other info: Flexible working culture with excellent career growth opportunities.
- Why this job: Be part of a dynamic team, making a real impact on customer experiences and sales.
- Qualifications: Strong communication, organisation skills, and experience in customer service or hospitality.
The predicted salary is between 28500 - 28500 £ per year.
This role supports a 7-day-a-week operation on a shift rota and will include working weekends and bank holidays.
AVH Parks Ltd, part of the Anglian Water Group, manages 14 parks across the East of England and East Midlands, offering outdoor recreation, leisure, activities, events, and commercial services. The Business Support and Sales Administrator plays a key role in supporting efficient office operations, delivering exceptional customer service, and contributing to sales and revenue generation across AVH Parks’ services.
The post holder provides administrative support, manages customer enquiries, supports booking and sales processes, and ensures smooth front-end service delivery. Working as part of the Business Support & Sales team, the role contributes to a customer-focused, commercially minded culture across AVH Parks.
What will you be doing:
- Provide administrative support through tasks like data entry, document preparation, reporting, and general office duties.
- Handle financial processes such as billing and invoicing, maintain accurate records and systems, support internal communications and scheduling, and provide meeting minutes.
- Deliver outstanding customer service at all times, ensuring high levels of satisfaction.
- Support sales by handling enquiries with a solutions-focused approach and promoting services across multiple offerings. Identify upselling and cross-selling opportunities, track leads and conversions, and assist with campaigns and promotions.
- Manage the full customer journey from initial contact to post-booking, and produce sales reports as needed.
- Provide excellent customer service by responding promptly and professionally across multiple channels (phone, email, chat, and social media).
- Offer accurate information about activities, events, and bookings, while supporting customers through the booking process, including changes and payments.
- Engage proactively on social media to promote experiences, and maintain a consistently positive and professional attitude.
What does it take to be a Business Support and Sales Administrator:
- Excellent customer service and communication skills.
- Strong organisation and multitasking.
- Good IT proficiency (Microsoft Office, CRM, booking tools).
- Ability to work proactively and take initiative.
- Accuracy and attention to detail.
- Experience in cash handling or billing.
- Problem-solving abilities.
- Experience in leisure, hospitality, tourism.
We invest in our people - as a valued employee, you’ll be entitled to:
- Personal private health care.
- Generous double match pension – contribute 7% and Anglian Water will contribute 14%, giving a total contribution of 21%.
- 24-hour Virtual GP service for you and your household.
- 26 days annual leave – rising with length of service and the ability to buy more.
- Life assurance (up to 8 x salary).
- Personal accident cover (up to 5 x salary).
- Excellent family friendly policies, such as 26 weeks full pay for maternity/adoption leave, as well as 4 weeks paid paternity/partner leave.
- Opportunity for shared parental pay.
- Bonus scheme.
- Flexible benefits and working culture to support your wellbeing and lifestyle.
Apply Now
Business Support and Sales Administrator employer: Anglian Water Group Ltd.
AVH Parks Ltd, part of the Anglian Water Group, is an exceptional employer that prioritises employee wellbeing and growth. Located in the picturesque Rutland area, we offer a supportive work culture with generous benefits including personal private healthcare, a robust pension scheme, and flexible working arrangements. Our commitment to professional development and a customer-focused environment makes us an ideal place for those seeking meaningful and rewarding employment in the leisure and hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support and Sales Administrator
✨Tip Number 1
Get to know the company! Research AVH Parks and their services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at AVH Parks.
We think you need these skills to ace Business Support and Sales Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Business Support and Sales Administrator role. Highlight your customer service experience and any relevant administrative skills to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how you can contribute to our team. Be sure to mention specific examples of your problem-solving abilities and sales support experience.
Show Off Your IT Skills:Since we rely on tools like Microsoft Office and CRM systems, make sure to mention your proficiency with these in your application. If you have experience with booking tools, don’t forget to include that too!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at AVH Parks!
How to prepare for a job interview at Anglian Water Group Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research AVH Parks Ltd and its services. Understand their mission, values, and the specific role of the Business Support and Sales Administrator. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you delivered exceptional service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to contribute to their customer-focused culture.
✨Be Ready for Practical Scenarios
Expect to be asked about how you would handle specific situations related to sales and administration. Prepare for questions like how you would manage a high volume of customer enquiries or how you would promote services effectively. Practising these scenarios can help you feel more confident during the interview.
✨Highlight Your IT Proficiency
Make sure to mention your experience with Microsoft Office, CRM systems, and any booking tools you've used. Being tech-savvy is crucial for this role, so be ready to discuss how you've used these tools to improve efficiency or enhance customer interactions in previous positions.
