Water Recycling Operations Support Manager in Basildon

Water Recycling Operations Support Manager – Days (Logistics)

Salary: Circa £50,000 depending on skills and experience (Van included as part of the role). Location: Basildon Area. Employment: Permanent, full-time (37 hours/week) with flexibility for part-time working.

Benefits

• Private health care
• Virtual GP service for you and your household
• Generous pension scheme – we double-match your contributions up to 7%, giving a 21% combined contribution

Role Overview

We’re looking for an Operations Support Manager to support the delivery of a critical regional logistics operation. This safety‑critical leadership role balances people management, operational control and compliance accountability. As the Support Manager, you assist the Operations Manager to ensure the effective and resilient day‑to‑day operation of our essential waste service provision across the region, working with both internal and external customers and stakeholders. You take ownership of part of a regional team, providing a skilled workforce to carry out tasks, coaching and supporting drivers and operators, while promoting a health and safety and performance culture across both internal and contractor employees.

Key Responsibilities

• Lead, coach and support a team of drivers and operational employees.
• Drive a strong health, safety and compliance culture.
• Support scheduling and resource planning to maximise fleet utilisation.
• Monitor performance, identify improvements and drive operational efficiency.
• Conduct audits, investigations and compliance checks.
• Work closely with internal teams and contractors to deliver excellent customer service.
• Ensure all drivers are fully trained in the operation of plant and equipment necessary to complete their daily duties and are fully briefed regarding all relevant safety and legal aspects of their role.
• Help support the management of compliance with the Operator’s License, including training, development and performance management of the operational team.
• Collaborate across the business unit and wider organisation to help the business achieve its goals and priorities.
• Explore new ways of working and own process improvements through a continuous improvement mindset.

Qualifications & Skills

• Experience managing operational or safety‑critical teams, ideally within logistics, transport or operational environments.
• Transport Manager CPC – UK Road Haulage Operations (National) obtained or working towards.
• Health & safety leadership credentials (IOSH/NEBOSH desirable).
• Strong knowledge of transport compliance and fleet operations.
• Experience of vehicle‑based operations or plant‑led services.
• Proven ability to coach, motivate and develop people.
• Confidence making sound decisions in time‑pressured or uncertain situations.
• Excellent communication skills and ability to engage, motivate and hold teams to account.
• Excellent stakeholder management, confident to operate at all levels of internal, partner and contractor organisations.
• Full UK Driving Licence (Manual).
• Flexibility is essential, including supporting operational escalation and standby arrangements when required.

Equal Opportunities

We are committed to inclusion, fairness and opportunity for all and proudly support initiatives including the Social Mobility Pledge, Race at Work Charter, Armed Forces Covenant, Disability Confident, and the Women’s Utility Network. We are passionate and dedicated to learning and development of our people to help them achieve their potential.

Disability Support

If you have a disability or long‑term condition, including neurodiversity and mental health conditions, we’ll support you throughout your application and make any adjustments to ensure it is not a barrier to recruitment. To access support, please reach out to our resourcing team at