At a Glance
- Tasks: Manage accounts for diverse clients, ensuring top-notch service and support.
- Company: Join Wave, a leading water retailer with a focus on sustainability and customer care.
- Benefits: Enjoy a competitive salary, flexible working, and a range of perks including enhanced leave.
- Other info: Wave values diversity and offers a supportive work environment for all.
- Why this job: Be part of a dynamic team making a positive impact on the environment and society.
- Qualifications: Experience in account management and strong communication skills are essential.
The predicted salary is between 35200 - 35200 £ per year.
37 hours per week, permanent contract
Location: Hybrid Working (based primarily at Durham or Peterborough offices, with flexible working from home)
Salary: Starting at £35,200 plus a discretionary bonus potential of up to 8% of annual salary
Car Allowance: No
Job Level: C
Line Manager: Rebecca Goode, Account Manager Team Lead
We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview.
ABOUT US
Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs – all which helped us earn Water Retailer of the Year 2021, 2023 and again in 2025. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society. The culture at Wave is like nowhere else. We’re committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you’d be part of a team of over 300 people working flexibly across two UK based offices. You’ll find a real focus on employee wellbeing, excellent career opportunities and some great benefits too. We expect great things from you and we give great things back.
WHAT’S IN IT FOR YOU?
- Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave
- Bonus potential
- Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes
- Income protection scheme
- Personal accident insurance 4x salary
- Life assurance
- Free onsite parking
- 24 days holiday rising to 26 (plus bank holidays)
- A day off for your birthday
- Half a day on Christmas Eve and New Year’s Eve
- The option to buy holidays
- 1 day paid volunteering
- Hybrid/Flexible working
- Healthcare cash back scheme
- Cycle to work scheme
- Christmas and summer parties
- 24/7 Employee Assistance Programme
- Free flu shots
- Enhanced maternity and paternity pay
- Enhanced shared parental and adoption leave
- Dog friendly offices
We care about you as an employee and have a range of resources available to both you and your family.
THE ROLE IN A NUTSHELL
The commercial team are responsible for servicing multisite customers ranging from retailers, hotels, gyms to airports. The team is looking for an Account Manager to support the delivery of KPIs for the commercial portfolio and to help us to continue to develop our great and wonderful culture.
REQUIREMENTS
The role will suit you if you are:
- A team player who supports colleagues and works with others to achieve the best outcome for the customer and business.
- Someone that possesses excellent time-management skills.
- Proficient in Word, Excel and Powerpoint.
- A self-starter with ability to work on own initiative.
- An excellent communicator and facilitator.
WHAT WILL YOUR TYPICAL DAY LOOK LIKE?
- Work closely and proactively with all of your customers, by attending regular Teams meetings, and occasional face to face meetings, as well as interaction by e‑mail and telephone.
- You will be the customer champion within Wave and more broadly, such as with regulators and water companies, to ensure positive and fair results are always achieved.
- Implementing an Account Development Plan (ADP) for each customer and using that as the basis for a communication schedule.
- Understanding their key drivers and objectives and helping them achieve these within their specified timeframe.
- Adding value to your accounts via promotion of Water Efficiency Services.
- Developing relationships and interacting with other business areas, such as metering, billing and Wholesaler Management.
- Supporting growth and retention opportunities with the I&C Sales and Bid teams.
- Reviewing reports and following processes to manage the debt associated with your customer portfolio.
- Making sure that customer payments are received according to contracted payment terms.
- Working with customers and wholesalers to reduce long unread meters (LUMS) across your portfolio and increasing billing accuracy and data.
WHAT DO WE NEED FROM YOU?
- A desire to provide the highest levels of customer service.
- The ability to work in a structured way to ensure consistency of the service provided.
- A team player who supports colleagues and works with others to achieve the best outcome for the customer and business.
- Numerical literacy with good analytical and MS Excel skills.
- The ability to write effective communications.
- Excellent time-management and organisational skills.
- A degree or equivalent experience in a related subject.
- Account Management experience with a history of developing long-term relationships with a variety of key customers.
- Demonstrable B2B sales experience in a commercial environment.
WHY WAVE?
Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you.
BE YOURSELF – OUR DIFFERENCES MAKE US STRONGER
Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting Recruitment@wave-utilities.co.uk.
Account Manager (Level 2) – Commercial in North East employer: Anglian Water Business (National) Limited
Wave is an exceptional employer that prioritises employee wellbeing and work-life balance, offering a hybrid working model from our Durham or Peterborough offices. With a strong focus on continuous learning and development, we provide excellent career growth opportunities, a generous benefits package including enhanced parental leave, and a vibrant, inclusive culture where every team member can thrive.
Contact Details:
Anglian Water Business (National) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (Level 2) – Commercial in North East
✨Tip Number 1
Network like a pro! Reach out to current employees at Wave on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. This insider info can give you a real edge!
✨Tip Number 2
Prepare for those tricky interview questions! Think about how your skills align with the role of Account Manager. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements.
✨Tip Number 3
Show off your passion for customer service! During the interview, share specific examples of how you've gone above and beyond for clients in the past. This will demonstrate that you're the perfect fit for Wave's customer-focused culture.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities. This shows you're genuinely interested and helps you determine if Wave is the right place for you.
We think you need these skills to ace Account Manager (Level 2) – Commercial in North East
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management and customer service, as well as any relevant skills that match what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your ability to drive results. Use numbers and examples to show how you've made a positive impact in previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us see your communication skills right from the start!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Anglian Water Business (National) Limited
✨Know Your Stuff
Before the interview, make sure you understand Wave's mission and values. Familiarise yourself with their services, especially around water efficiency. This will help you demonstrate your genuine interest in the company and how you can contribute to their goals.
✨Showcase Your Team Spirit
As an Account Manager, teamwork is crucial. Prepare examples of how you've successfully collaborated with colleagues in the past. Highlight your ability to support others and achieve the best outcomes for customers, as this aligns perfectly with what Wave is looking for.
✨Master Time Management
Since excellent time-management skills are a must for this role, be ready to discuss how you prioritise tasks and manage your workload. Share specific strategies or tools you use to stay organised, which will show that you're proactive and self-sufficient.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've handled difficult conversations or resolved conflicts in the past, as this will showcase your strong communication skills.
