At a Glance
- Tasks: Schedule and prioritise work for field resources while ensuring exceptional customer service.
- Company: Join a dynamic team in a supportive and inclusive environment.
- Benefits: Enjoy private healthcare, generous leave, and a double-matched pension scheme.
- Other info: Flexible working hours with opportunities for hybrid work and a vibrant inclusion community.
- Why this job: Kickstart your career with full training and mentoring in a role that offers growth.
- Qualifications: Strong communication skills and the ability to multitask under pressure.
The predicted salary is between 26000 - 26000 € per year.
Location: Lincoln
Job Type: Full-Time, Permanent, 37 hours per week.
Salary - £26,000
Opportunity for hybrid working
Private health care
Virtual GP service for you and your household
Double-matched pension scheme
Generous annual leave
Do you have excellent customer service skills and an ability to prioritise your workload? Are you looking to join a team who can offer excellent career progression opportunities? If so, we may have the perfect role for you.
You will be responsible for effectively scheduling work to our field resources. Your role will involve taking charge of the scheduling for your assigned area, ensuring all necessary work is completed. Additionally, you will actively liaise with both internal and external stakeholders, including customers and technicians, to optimise operations and deliver exceptional customer service.
What will I be doing?
- Organise and prioritise tasks based on priority and resource availability
- Ensuring efficient allocation of resources and meeting customer expectations.
- Coordinate with internal and external stakeholders, including customers and technicians, to ensure work is carried on time
- Make informed decisions and adapt schedules in response to changing circumstances.
- Collaborate with team members to optimise resource allocation
- Maintain accurate records and documentation related to work scheduling and resource allocation.
What does it take to be a dispatcher?
- Good administration skills, with the ability to handle multiple tasks and work under pressure.
- Ability to work independently and as part of a team, demonstrating initiative and accountability.
- Excellent communication skills to effectively liaise with various stakeholders, including customers and technicians.
- Ability to prioritise tasks and manage time efficiently.
- A flexible and adaptable approach to respond to changing circumstances and meet tight deadlines.
New to planning? Don't worry, we provide a full training and mentoring package to guide you through your new career.
- Fully paid 1 weeks classroom-based training, alongside a cohort of fellow new planners, with our dedicated training team.
- Followed by a full mentoring programme with experienced planners.
- Ongoing support from Team Leaders and colleagues.
What hours will I work?
You will be working 37 hours per week, your shifts will vary between 7:00 am and 9:30 pm, involving various shifts. Weekend work will be required.
As a valued employee, you'll be entitled to:
- Personal private healthcare
- Life cover (up to 8 x salary)
- Personal accident cover (up to 5 x salary)
- 26 days annual leave - rising with length of service and the ability to buy more
- Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay.
- Bonus scheme
- Flexible benefits to support your wellbeing and lifestyle.
Inclusion Community
Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them.
Start date: 27th July 2026
Closing date: 2nd June 2026
Interviews: Between 10th June and 16th June 2026
Ops Services Dispatcher in Lincolnshire employer: Anglian-Water-5
Join a dynamic team in Lincoln as an Ops Services Dispatcher, where you'll enjoy a supportive work culture that prioritises employee wellbeing and career progression. With benefits like private healthcare, a double-matched pension scheme, and generous annual leave, we are committed to fostering an inclusive environment that reflects the diverse backgrounds of our customers. Our comprehensive training and mentoring programme ensures you have the tools to succeed and grow within the company.
StudySmarter Expert Advice🤫
We think this is how you could land Ops Services Dispatcher in Lincolnshire
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the job description, especially your customer service and multitasking abilities.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you had to adapt quickly or prioritise tasks effectively. This will demonstrate your ability to handle the dynamic nature of the dispatcher role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Ops Services Dispatcher in Lincolnshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service skills and ability to prioritise tasks. We want to see how your experience aligns with the Ops Services Dispatcher role, so don’t hold back!
Show Off Your Communication Skills:Since you'll be liaising with various stakeholders, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect this skill – it’ll make a great impression on us!
Highlight Your Flexibility:We value adaptability, especially in a role that involves scheduling and responding to changing circumstances. Share examples of how you've successfully managed shifting priorities or tight deadlines in your previous roles.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s straightforward and ensures your application goes directly to us, making it easier for you to join our fantastic team!
How to prepare for a job interview at Anglian-Water-5
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Ops Services Dispatcher role. Familiarise yourself with the key responsibilities like scheduling work and liaising with stakeholders. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since excellent customer service is crucial for this role, prepare examples from your past experiences where you've successfully handled customer interactions. Highlight how you prioritised tasks and met customer expectations, as this will demonstrate your fit for the job.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, such as scheduling conflicts or last-minute changes. Think through potential scenarios and how you would adapt your plans while maintaining communication with all parties involved. This shows your problem-solving skills and adaptability.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, training opportunities, or the company's approach to inclusion. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
