At a Glance
- Tasks: Schedule and prioritise work for field resources while ensuring exceptional customer service.
- Company: Join a dynamic team in Lincoln with great career progression opportunities.
- Benefits: Enjoy private healthcare, generous leave, and a double-matched pension scheme.
- Other info: Full training provided, with ongoing support from experienced colleagues.
- Why this job: Make a real impact by optimising operations and delivering top-notch service.
- Qualifications: Strong admin skills, excellent communication, and the ability to multitask under pressure.
The predicted salary is between 26000 - 26000 £ per year.
Location: Lincoln
Job Type: Full-Time, Permanent, 37 hours per week.
Salary - £26,000
Opportunity for hybrid working
Private health care
Virtual GP service for you and your household
Double-matched pension scheme
Generous annual leave
Do you have excellent customer service skills and an ability to prioritise your workload? Are you looking to join a team who can offer excellent career progression opportunities? If so, we may have the perfect role for you.
You will be responsible for effectively scheduling work to our field resources. Your role will involve taking charge of the scheduling for your assigned area, ensuring all necessary work is completed. Additionally, you will actively liaise with both internal and external stakeholders, including customers and technicians, to optimise operations and deliver exceptional customer service.
What will I be doing?
- Organise and prioritise tasks based on priority and resource availability
- Ensuring efficient allocation of resources and meeting customer expectations.
- Coordinate with internal and external stakeholders, including customers and technicians, to ensure work is carried on time
- Make informed decisions and adapt schedules in response to changing circumstances.
- Collaborate with team members to optimise resource allocation
- Maintain accurate records and documentation related to work scheduling and resource allocation.
What does it take to be a dispatcher?
- Good administration skills, with the ability to handle multiple tasks and work under pressure.
- Ability to work independently and as part of a team, demonstrating initiative and accountability.
- Excellent communication skills to effectively liaise with various stakeholders, including customers and technicians.
- Ability to prioritise tasks and manage time efficiently.
- A flexible and adaptable approach to respond to changing circumstances and meet tight deadlines.
New to planning? Don't worry, we provide a full training and mentoring package to guide you through your new career.
- Fully paid 1 weeks classroom-based training, alongside a cohort of fellow new planners, with our dedicated training team.
- Followed by a full mentoring programme with experienced planners.
- Ongoing support from Team Leaders and colleagues.
What hours will I work?
You will be working 37 hours per week, your shifts will vary between 7:00 am and 9:30 pm, involving various shifts. Weekend work will be required.
As a valued employee, you'll be entitled to:
- Personal private healthcare
- Life cover (up to 8 x salary)
- Personal accident cover (up to 5 x salary)
- 26 days annual leave - rising with length of service and the ability to buy more
- Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paternity / partner pay. Opportunity for shared parental pay.
- Bonus scheme
- Flexible benefits to support your wellbeing and lifestyle.
Inclusion Community
Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them.
Start date: 27th July 2026
Closing date: 2nd June 2026
Interviews: Between 10th June and 16th June 2026
Ops Services Dispatcher in Lincoln employer: Anglian-Water-5
Join a dynamic team in Lincoln as an Ops Services Dispatcher, where you'll enjoy a supportive work culture that prioritises employee wellbeing and career progression. With benefits like private healthcare, a double-matched pension scheme, and generous annual leave, we are committed to fostering an inclusive environment that reflects the diverse backgrounds of our customers. Our comprehensive training and mentoring programme ensures you have the tools to succeed in your role while balancing work and life through flexible working options.
StudySmarter Expert Advice🤫
We think this is how you could land Ops Services Dispatcher in Lincoln
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific projects or initiatives that excite you.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 3
Prepare for the interview by practising common questions related to scheduling and customer service. Use examples from your past experiences to demonstrate your skills and adaptability.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can keep you fresh in their minds. Plus, it shows you're genuinely interested in the role and the team.
We think you need these skills to ace Ops Services Dispatcher in Lincoln
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service skills and ability to prioritise tasks. We want to see how your experience aligns with the Ops Services Dispatcher role, so don’t hold back!
Show Off Your Communication Skills:Since you'll be liaising with various stakeholders, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect this skill.
Highlight Your Flexibility:The job requires a flexible approach to changing circumstances. Share examples from your past where you successfully adapted to new challenges or shifting priorities. We love to see that adaptability!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Anglian-Water-5
✨Know Your Stuff
Before the interview, make sure you understand the role of an Ops Services Dispatcher. Familiarise yourself with scheduling processes and customer service principles. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since you'll be liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. This will demonstrate your ability to handle the demands of the job.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage your time. Think of specific instances where you successfully organised multiple responsibilities. This will highlight your ability to adapt and ensure efficient resource allocation, which is key for this role.
✨Embrace the Team Spirit
The role involves collaboration, so be prepared to talk about your experience working in teams. Share examples of how you've contributed to team success and supported colleagues. This will show that you can work well both independently and as part of a team.
