At a Glance
- Tasks: Support customers with hire needs and coordinate efficient service.
- Company: Join a friendly, family-oriented plant hire business in Rackheath.
- Benefits: Competitive salary, 20 days holiday, pension, and supportive environment.
- Other info: Fast-paced role with immediate start and a positive team culture.
- Why this job: Be part of a growing company with long-term stability and career growth.
- Qualifications: Experience in customer service or coordination; strong organisational skills.
The predicted salary is between 37000 - 40000 € per year.
Anglian Recruitment are currently recruiting for an experienced Hire Controller on behalf of a well-established and growing independent plant hire business based in Rackheath, Norfolk. This is an excellent opportunity to join a friendly, close-knit company with a fantastic reputation for customer service and quality equipment across the region. The business has a genuine family feel and offers long-term stability alongside opportunities to grow within the company.
The Role
The Hire Desk plays a key role within the business and is responsible for supporting customers with their hire requirements while coordinating internally to ensure a smooth and efficient service. This is a busy and varied position suited to someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.
Responsibilities
- Taking hire enquiries and processing orders
- Managing on hires and off hires
- Advising customers on suitable equipment
- Scheduling transport and coordinating deliveries/collections
- Liaising with drivers, suppliers, and internal departments
- Inputting quotes and hire information onto the CRM system
- Supporting fleet utilisation and identifying revenue opportunities
- Maintaining excellent customer service standards at all times
The Ideal Candidate
- Have previous experience within a hire desk, customer service, or coordination role
- Be highly organised with strong attention to detail
- Be confident communicating over the phone, via email, and face to face
- Work well under pressure within a busy office environment
- Have good IT skills including Word and Excel
- Ideally have experience within plant hire, construction, or a related sector (although this is not essential)
- Have a positive and proactive attitude with a willingness to learn
What's On Offer
- £37,000 - £40,000 salary depending on experience
- Permanent, full-time position
- Immediate start available
- Monday to Friday: 08:00 - 17:30
- Alternate Saturdays: 08:00 - 12:00
- 20 days holiday plus Bank Holidays
- Company pension
- Uniform provided
- Supportive and friendly working environment
If you are looking for a long-term opportunity with a successful and growing business, please apply today or contact Anglian Recruitment for further information.
Hire Controller employer: Anglian Recruitment
Join a well-established and growing independent plant hire business in Rackheath, Norfolk, where you will be part of a friendly, close-knit team that values customer service and quality. With a genuine family feel, the company offers long-term stability, competitive salary, and opportunities for personal and professional growth, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Network like a pro! Reach out to your contacts in the plant hire or construction sectors. You never know who might have a lead on that perfect Hire Controller role. Plus, personal recommendations can really make you stand out!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their commitment to customer service. Be ready to share examples of how you've delivered excellent service in the past – it’s all about showing you fit right in with their friendly vibe.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and reinforces your interest in joining their close-knit team.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your job search. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that Hire Controller position!
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hire Controller role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your previous experiences align with what we’re looking for. Keep it friendly and professional, just like us!
Show Off Your Organisational Skills:Since the role requires strong organisational skills, make sure to mention any relevant experiences where you've successfully managed multiple tasks or projects. We love seeing how you handle pressure and stay organised!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and it helps us keep everything organised. Plus, we can’t wait to see your application!
How to prepare for a job interview at Anglian Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Hire Controller inside out. Familiarise yourself with plant hire terminology and processes, as well as the specific responsibilities mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, be prepared to share examples from your past experiences where you went above and beyond for a customer. Think about situations where you resolved issues or provided exceptional support, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Be Organised and Detail-Oriented
The job requires strong organisational skills and attention to detail. During the interview, highlight your methods for staying organised, whether it's through digital tools or traditional lists. You might even want to mention how you manage multiple tasks simultaneously, as this will resonate with the busy nature of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, or opportunities for growth within the business. This shows that you're not just interested in the job, but also in becoming a part of their community and contributing to their success.
