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For Companies At a Glance
- Tasks: Provide first-line IT support and maintain tech systems for staff and students.
- Company: Join a supportive educational Trust dedicated to technology and learning.
- Benefits: Enjoy a generous pension scheme, professional development, and free sports centre membership.
- Why this job: Make a difference in education by ensuring smooth tech operations and supporting users.
- Qualifications: Experience in technical support, strong knowledge of Windows and Microsoft 365.
- Other info: Dynamic role with opportunities for growth and a commitment to safeguarding.
The predicted salary is between 25000 - 32000 £ per year.
Working Pattern: Full time, 52 weeks
Contract Type: Permanent
Location: The post holder will be based at Soham Village College but will be expected to work across the Trust and to travel between sites.
About the Role
The ICT Technician provides first-line technical support to staff and students, ensuring the smooth day-to-day operation of IT systems across the school. The role involves diagnosing and resolving technical issues, maintaining a wide range of devices and infrastructure, and supporting teaching and learning through effective use of technology.
The postholder will manage helpdesk requests, assist with hardware and software installations, and contribute to the upkeep of central systems including networks, security, and cloud services. They will also support classroom technology, set up audio-visual equipment for events, and deliver basic training to users where required.
Working as part of a wider Technical Services Team, the ICT Technician plays a key role in maintaining high standards of service delivery, ensuring systems are secure, reliable, and fit for purpose, while supporting the Trust’s commitment to education and safeguarding.
Key Responsibilities
- Provide first-line IT support, diagnosing and resolving technical issues
- Monitor and manage helpdesk tickets, ensuring timely and high-quality responses
- Maintain and support devices including laptops, desktops, tablets, and AV equipment
- Set up audio/visual equipment for events, lessons, and meetings
- Support staff and students in classrooms and during exams
- Assist with hardware/software installations, upgrades, and device imaging
- Contribute to the maintenance of core IT systems (network, email, security, MDM, etc.)
- Maintain ICT asset registers and ensure compliance with data protection and security policies
- Deliver 1:1 training and guidance to users
Person Specification
- Experience in a technical support or helpdesk role
- Strong knowledge of Windows 10/11, Microsoft 365, and common applications
- Understanding of IT hardware, software, and basic networking
- Excellent communication skills with the ability to support non-technical users
- Organised, proactive, and able to manage multiple priorities
- Experience in an education setting
- Knowledge of Google Workspace, MacOS/iOS, or Windows Deployment Services
- Familiarity with helpdesk systems, AV, CCTV, or access control systems
Employee Benefits:
- Generous Pension Scheme (LGPS or Teachers’ Pension Scheme depending on the role)
- Cycle to Work Salary Sacrifice Scheme
- Free membership to Anglian Learning Sports Centres
- Professional Development Scheme Policy
- Employee Assistance Programme
- Boots Flu Vouchers
Closing Date: Monday 13th April 2026
Start date: As soon as possible following pre-employment checks
Please note we reserve the right to close the advert and interview prior to the advertised closing date. Apply now to avoid disappointment!
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks. Therefore, all posts within the Trust are subject to an enhanced Disclosure and Barring Service check. The Trust welcomes applications from all, irrespective of gender, marital status, disability, race, age or sexual orientation.
Information Technology Technician in Soham employer: Anglian Learning
Contact Detail:
Anglian Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Technician in Soham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in education. They might know about openings or can even refer you directly, which gives you a leg up.
✨Tip Number 2
Show off your skills! If you have a portfolio or examples of past projects, bring them along to interviews. Demonstrating your technical prowess can really set you apart from other candidates.
✨Tip Number 3
Prepare for common interview questions related to IT support. Think about how you would handle specific scenarios, like troubleshooting a device or managing a helpdesk ticket. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at StudySmarter.
We think you need these skills to ace Information Technology Technician in Soham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and familiarity with Windows 10/11 and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support in an educational setting. We love seeing enthusiasm for helping staff and students with tech, so let that passion come through.
Show Off Your Communication Skills: Since you'll be supporting non-technical users, it's crucial to demonstrate your excellent communication skills. In your application, give examples of how you've successfully explained tech concepts to those who might not be as tech-savvy.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at StudySmarter, which we really appreciate!
How to prepare for a job interview at Anglian Learning
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and common applications. Be ready to discuss how you've diagnosed and resolved technical issues in the past, as this will show your hands-on experience.
✨Show Off Your Communication Skills
Since you'll be supporting non-technical users, practice explaining complex tech concepts in simple terms. Think of examples where you've successfully helped someone understand a technical issue or provided training.
✨Familiarise Yourself with Helpdesk Systems
If you have experience with helpdesk systems, be prepared to talk about it! If not, do a bit of research on common helpdesk software and how they function. This shows you're proactive and willing to learn.
✨Demonstrate Your Organisational Skills
The role requires managing multiple priorities, so think of examples from your past where you've juggled various tasks effectively. Highlight your ability to stay organised and meet deadlines, especially in a busy environment like a school.