At a Glance
- Tasks: Help customers, build relationships, and turn enquiries into sales opportunities.
- Company: Join a growing team focused on customer satisfaction and service excellence.
- Benefits: Competitive salary, 31 days holiday, health benefits, and birthday off.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by providing outstanding customer experiences and driving sales.
- Qualifications: Experience in customer service or sales, strong communication skills, and attention to detail.
The predicted salary is between 35550 - 43450 £ per year.
Job Description Sales and Service Advisor Do you enjoy helping customers, building relationships and turning enquiries into sales opportunities?We're looking for a motivated and customer-focused Sales and Service Advisor to join our growing team.
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
This is a varied role combining customer service, sales support and quotation management, helping customers find the right repair and maintenance solutions while maximising commercial opportunities.
As the first point of contact for inbound enquiries, you'll provide an outstanding customer experience, prepare quotations, identify customer needs, and confidently upsell and cross-sell relevant services to drive revenue and customer satisfaction.
Key Responsibilities Handle inbound customer enquiries via phone, email and online channels.
Prepare accurate quotations for repair, maintenance and service work.
Identify opportunities to upsell and cross-sell products and services.
Follow up quotations to convert enquiries into booked work.
Build strong customer relationships through excellent service and communication.
Coordinate with internal teams to ensure timely and efficient service delivery.
Maintain accurate customer records and job information.
Support business growth by maximising every customer interaction.
What We're Looking For Experience in customer service, internal sales, sales administration, telesales, account management or service coordination .
A confident communicator with strong telephone and relationship-building skills.
Commercially minded with the ability to identify sales opportunities.
Experience producing quotations, estimates or sales proposals would be advantageous.
Strong organisational skills and attention to detail.
Comfortable using CRM systems and Microsoft Office applications.
Why Join Us?Competitive Salary31 Days holiday per annum, including Banks Hols, increasing to 33 days with service, plus your birthday off annually Comprehensive health
Sales and Service Advisor in York employer: Anglian Home Improvements
Anglian Home Improvements is an exceptional employer, offering a dynamic work culture in Norwich that prioritises safety and operational excellence. Employees benefit from additional holiday days, a comprehensive health plan, and ample opportunities for professional growth, making it a rewarding place to advance your career in manufacturing leadership.
