Are you a Window and Door Engineer looking for a new opportunity within a well-established home improvements company? Here at Everest, we value expertise, accuracy and high-quality customer service, and are seeking an experienced Window and Door engineer to join our growing team. Our Window and Door Engineers are essential to our business, efficiently & effectively assisting our customers with any product and installation related maintenance for installed products covered by our 10-year warranty.
- Visiting customers' homes to investigate and identify the fault, and take the appropriate action to rectify in line with our warranty and our quality standards
- Demonstrating & explaining correct product care to customers
- Be customer focused and provide a high level of service to every customer
- Completing service calls as scheduled and in a timely manner using our, "Right First Time" approach, helping to reduce any cancelled appointments
- Accurate and timely completion of paperwork and regular updating of the supplied PDA device
- Customer Focus, with excellent people and communication skills
- Experience of uPVC installation and maintenance (or relevant qualification)
- Proficient IT Skills including Microsoft Office
- Ability to multitask, organise and rectify issues in a timely manner
- Be able to work on your own initiative in a standalone field-based role
- A willingness to travel as required and show flexibility within the working week
- Full driving licence
- Competitive salary
- Pension
- 31 days holiday (including Bank Holidays and increasing to 33 days with service within 2 years)
- An additional paid day for your birthday
- Paid time off annually to volunteer
- Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources.
- Heavily discounted employee purchase scheme on all Company products
- Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
- Salary sacrifice benefits - enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions
- Access to extensive financial well-being resources including flexible pay and competitive savings & borrowing products
- Employee recognition schemes
