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- Tasks: Visit customer homes to fix window and door issues with a focus on quality service.
- Company: Join a forward-thinking company that values teamwork and customer satisfaction.
- Benefits: Competitive salary, performance bonuses, 31 days holiday, and health perks.
- Why this job: Make a real difference by providing exceptional service and support to customers.
- Qualifications: Experience in uPVC installation and strong customer service skills required.
- Other info: Enjoy career development opportunities and a supportive team environment.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Are you an experienced Window and Door Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time?
Our Window and Door Engineers are essential to efficiently and effectively assist our customers with any product and installation related maintenance for Anglian installed products covered by our 10-year warranty. We will provide all the tools and equipment that you will need to carry out this role including a van, PDA, mobile phone and tools. Please note this is a fixed term contract for 6-12 months.
Your duties will include:
- Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards
- To demonstrate and explain correct product care to customers
- Be customer focused and provide a high level of service to every customer
- Completing service calls as scheduled and in a timely manner using our “Right First Time” approach, helping to reduce any cancelled appointments
- Accurate and timely completion of paperwork and regular updating of the supplied PDA device
You will need:
- Experience of uPVC installation and maintenance (or relevant qualification)
- Excellent customer service skills and experience in a customer facing environment
- Be able to work on your own initiative in a standalone field based role
- A willingness to travel as required and show flexibility within the working week
- Good time management skills
- Good communication skills
- A full driving license
What We Offer:
- Competitive basic salary and Performance related bonus
- Van (for business use only)
- 31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off
- Paid time off annually to volunteer
- Comprehensive health and well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders
- Heavily discounted group discount scheme on all products
- Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers
- Opportunity to work with a forward-thinking and supportive team
- Career development and continuous learning opportunities
Our Company is committed to monitoring and aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Service Engineer (6-12 month contract) in Southampton employer: Anglian Home Improvements
Contact Detail:
Anglian Home Improvements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer (6-12 month contract) in Southampton
✨Tip Number 1
Get to know the company! Research Anglian and understand their values, especially their commitment to customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios. Since this role is all about providing exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Anglian. Plus, it shows your enthusiasm for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Service Engineer (6-12 month contract) in Southampton
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your experience with uPVC installation and maintenance in your application. We want to see how your skills align with the role, so don’t hold back on sharing relevant examples!
Customer Service is Key: Since this role is all about exceptional customer service, include specific instances where you've gone above and beyond for customers. We love to see that passion for service shine through in your application.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Anglian Home Improvements
✨Know Your Stuff
Make sure you brush up on your uPVC installation and maintenance knowledge. Be ready to discuss specific examples from your past work that showcase your skills and how you've tackled challenges in the field.
✨Customer Service is Key
Since this role is all about exceptional customer service, think of a few scenarios where you went above and beyond for a customer. Be prepared to explain how you handle difficult situations and ensure customer satisfaction.
✨Demonstrate Your Initiative
This job requires someone who can work independently. Prepare to share instances where you took the initiative to solve a problem or improve a process without being prompted. Show them you're proactive!
✨Time Management Matters
With a focus on completing service calls on time, be ready to discuss how you manage your schedule and prioritise tasks. Share any tools or methods you use to stay organised and ensure timely completion of your work.
