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- Tasks: Visit customer homes to fix window and door issues with a focus on quality service.
- Company: Join a forward-thinking company that values teamwork and inclusivity.
- Benefits: Competitive salary, bonus, 31 days holiday, health perks, and volunteer time off.
- Why this job: Make a real difference by providing exceptional service and support to customers.
- Qualifications: Experience in uPVC installation, strong customer service skills, and a full driving licence.
- Other info: Enjoy career development opportunities and a supportive team environment.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Are you an experienced Window and Door Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time? Do you have previous experience of uPVC installation and maintenance?
Our Window and Door Engineers are essential to efficiently & effectively assist our customers with any product and installation related maintenance for Anglian installed products covered by our 10-year warranty. We will provide all the tools and equipment that you will need to carry out this role including a van, PDA, mobile phone and tools.
Your duties will include:
- Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards
- To demonstrate & explain correct product care to customers
- Be customer focused and provide a high level of service to every customer
- Completing service calls as scheduled and in a timely manner using our, “Right First Time” approach, helping to reduce any cancelled appointments
- Accurate and timely completion of paperwork and regular updating of the supplied PDA device
You will need:
- Experience of uPVC installation and maintenance (or relevant qualification)
- Excellent customer service skills and experience in a customer facing environment
- Be able to work on your own initiative in a standalone field based role
- A willingness to travel as required and show flexibility within the working week
- Good time management skills
- Good communication skills
- A full driving license
What We Offer:
- Competitive basic salary and Performance related bonus
- Van (for business use only)
- 31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off
- Paid time off annually to volunteer
- Comprehensive health and well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders
- Heavily discounted group discount scheme on all products
- Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers
- Opportunity to work with a forward-thinking and supportive team.
- Career development and continuous learning opportunities
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Service Engineer in Sittingbourne employer: Anglian Home Improvements
Contact Detail:
Anglian Home Improvements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer in Sittingbourne
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about providing exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to embrace our 'Right First Time' approach.
We think you need these skills to ace Service Engineer in Sittingbourne
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience with uPVC installation and maintenance. We want to see how your skills align with what we need, so don’t hold back on sharing relevant examples from your past work!
Customer Service is Key: Since we pride ourselves on exceptional customer service, include any experiences where you’ve gone above and beyond for a customer. This will show us that you share our values and understand the importance of a customer-focused approach.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the facts about your skills and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Anglian Home Improvements
✨Know Your Stuff
Make sure you brush up on your uPVC installation and maintenance knowledge. Be ready to discuss specific experiences where you've successfully tackled issues or completed installations. This will show that you take pride in your work and understand the technical aspects of the role.
✨Customer Service is Key
Since this role heavily focuses on customer interaction, prepare examples of how you've provided exceptional service in the past. Think about times when you went above and beyond for a customer, as this will demonstrate your commitment to a high level of service.
✨Time Management Matters
Be prepared to talk about how you manage your time effectively, especially when working independently. Share strategies you use to ensure you complete service calls on schedule and how you handle unexpected delays or challenges.
✨Show Your Communication Skills
Effective communication is crucial in this role. Practice explaining complex concepts in simple terms, as you may need to demonstrate product care to customers. Highlight any experience you have in customer-facing roles where clear communication was essential.
