At a Glance
- Tasks: Visit customers to fix window and door issues, ensuring top-notch service.
- Company: Join a forward-thinking team dedicated to quality and customer satisfaction.
- Benefits: Competitive salary, performance bonuses, 31 days holiday, and health perks.
- Other info: Enjoy career development opportunities and a supportive work environment.
- Why this job: Make a real difference by helping customers with essential home solutions.
- Qualifications: Experience in uPVC installation and excellent customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced Window and Door Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time? Do you have previous experience of uPVC installation and maintenance?
Our Window and Door Engineers are essential to efficiently and effectively assist our customers with any product and installation related maintenance for Anglian installed products covered by our 10-year warranty. We will provide all the tools and equipment that you will need to carry out this role including a van, PDA, mobile phone and tools.
Your duties will include:
- Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards
- To demonstrate and explain correct product care to customers
- Be customer focused and provide a high level of service to every customer
- Completing service calls as scheduled and in a timely manner using our, “Right First Time” approach, helping to reduce any cancelled appointments
- Accurate and timely completion of paperwork and regular updating of the supplied PDA device
You will need:
- Experience of uPVC installation and maintenance (or relevant qualification)
- Excellent customer service skills and experience in a customer facing environment
- Be able to work on your own initiative in a standalone field based role
- A willingness to travel as required and show flexibility within the working week
- Good time management skills
- Good communication skills
- A full driving license
What We Offer:
- Competitive basic salary and Performance related bonus
- Van (for business use only)
- 31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off
- Paid time off annually to volunteer
- Comprehensive health and well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders
- Heavily discounted group discount scheme on all products
- Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers
- Opportunity to work with a forward-thinking and supportive team.
- Career development and continuous learning opportunities
Important Information About Right to Work: We're delighted that you're considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship. If you're unsure about your eligibility, you can find helpful information on the UK government website. Thank you for your understanding.
Our Company is committed to monitoring and aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company's value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
Service Engineer employer: Anglian Home Improvements
At Anglian, we pride ourselves on being an exceptional employer, offering our Service Engineers a supportive work culture that values customer service and quality workmanship. With competitive salaries, generous holiday allowances, and comprehensive health benefits, we ensure our employees have the tools and opportunities they need for personal and professional growth. Join us in a forward-thinking environment where your contributions are recognised and rewarded, all while making a meaningful impact in the homes of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Get to know the company! Research Anglian and understand their values, especially their commitment to customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your technical skills! Make sure you can discuss your experience with uPVC installation and maintenance confidently. If you have any relevant qualifications, don’t forget to mention them – they’ll give you an edge!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your experience with uPVC installation and maintenance. We want to see how your skills align with what we need, so don’t hold back on sharing relevant examples from your past work!
Customer Service is Key:Since this role is all about providing exceptional customer service, let us know about your previous experiences in customer-facing roles. Share specific instances where you went above and beyond to help a customer – it’ll make your application stand out!
Be Clear and Concise:When filling out your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Anglian Home Improvements
✨Know Your Stuff
Make sure you brush up on your uPVC installation and maintenance knowledge. Be ready to discuss specific experiences where you've successfully resolved issues or improved customer satisfaction. This will show that you’re not just familiar with the technical side, but also passionate about delivering quality service.
✨Customer Service is Key
Prepare examples of how you've provided exceptional customer service in previous roles. Think about times when you went above and beyond to help a customer. This will demonstrate your commitment to the 'Right First Time' approach and your ability to handle customer interactions effectively.
✨Time Management Matters
Since this role involves completing service calls on time, be ready to discuss how you manage your schedule and prioritise tasks. Share any tools or techniques you use to stay organised, as this will highlight your ability to work independently and efficiently.
✨Ask Questions
Don’t forget to prepare some questions for your interviewers! Inquire about the team culture, training opportunities, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
