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- Tasks: Assist customers with product maintenance and ensure top-notch service.
- Company: Leading home improvement company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, company van, 31 days holiday, and health perks.
- Why this job: Join a dynamic team and make a real impact in a fast-paced industry.
- Qualifications: Experience in uPVC installation and excellent customer service skills.
- Other info: Opportunities for career development and continuous learning.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Are you an experienced Window and Door Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time? Do you have previous experience of uPVC installation and maintenance?
Our Window and Door Engineers are essential to efficiently & effectively assist our customers with any product and installation related maintenance for Anglian installed products covered by our 10-year warranty. We will provide all the tools and equipment that you will need to carry out this role including a van, PDA, mobile phone and tools.
Your duties will include:
- Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards
- To demonstrate & explain correct product care to customers
- Be customer focused and provide a high level of service to every customer
- Completing service calls as scheduled and in a timely manner using our, \”Right First Time\” approach, helping to reduce any cancelled appointments
- Accurate and timely completion of paperwork and regular updating of the supplied PDA device
You will need:
- Experience of uPVC installation and maintenance (or relevant qualification)
- Excellent customer service skills and experience in a customer facing environment
- Be able to work on your own initiative in a standalone field based role
- A willingness to travel as required and show flexibility within the working week
- Good time management skills
- Good communication skills
- A full driving license
What We Offer
- Competitive basic salary and Performance related bonus
- Van (for business use only)
- 31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off
- Paid time off annually to volunteer
- Comprehensive health and well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders
- Heavily discounted group discount scheme on all products
- Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers
- Opportunity to work with a forward-thinking and supportive team.
- Career development and continuous learning opportunities
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together†we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
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Service Engineer employer: Anglian Home Improvements
Contact Detail:
Anglian Home Improvements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Get to know the company inside out! Research Anglian's products and services, and understand their customer-first approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. We want to hear those stories when you chat with us!
✨Tip Number 3
Be ready to demonstrate your technical skills! As a Service Engineer, you'll need to show that you can identify faults and fix them efficiently. Brush up on your uPVC installation knowledge and be prepared to discuss how you tackle common issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and keen to join our team. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Engineer role. Highlight your experience with uPVC installation and maintenance, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about exceptional customer service and how you embody our 'Right First Time' approach. Let us know what makes you the perfect fit for Anglian.
Showcase Relevant Experience: When filling out your application, be sure to include specific examples of your past work that relate to the responsibilities listed in the job description. We love seeing how you've tackled challenges and delivered great results in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to see all the other exciting opportunities we have at Anglian!
How to prepare for a job interview at Anglian Home Improvements
✨Know Your Stuff
Make sure you brush up on your uPVC installation and maintenance knowledge. Be ready to discuss your past experiences and how they relate to the role. This shows that you’re not just a good fit, but that you genuinely understand the technical aspects of the job.
✨Customer Service is Key
Since this role is all about exceptional customer service, think of examples from your previous jobs where you went above and beyond for a customer. Be prepared to share these stories during the interview to demonstrate your commitment to a customer-first approach.
✨Show Your Initiative
As a Service Engineer, you'll often be working independently. Think of times when you took the initiative to solve a problem or improve a process. Highlighting your ability to work autonomously will show that you can handle the responsibilities of the role.
✨Time Management Matters
Be ready to discuss how you manage your time effectively, especially when juggling multiple service calls. Share specific strategies you use to ensure you complete tasks on schedule, as this aligns with their 'Right First Time' approach.
