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For Companies At a Glance
- Tasks: Provide top-notch service and support to customers in the home improvement sector.
- Company: Leading home improvement company focused on quality and customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Why this job: Join a dynamic team and make a real difference in people's homes.
- Qualifications: Experience in service engineering and a passion for customer care.
- Other info: Fast-paced environment with a focus on innovation and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Are you an experienced Window and Door Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time? Do you have previous experience of uPVC installation and maintenance?
Our Window and Door Engineers are essential to efficiently & effectively assist our customers with any product and installation related maintenance for Anglian installed products covered by our 10-year warranty. We will provide all the tools and equipment that you will need to carry out this role including a van, PDA, mobile phone and tools.
Your duties will include:
- Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards
- To demonstrate & explain correct product care to customers
- Be customer focused and provide a high level of service to every customer
- Completing service calls as scheduled and in a timely manner using our, “Right First Time” approach, helping to reduce any cancelled appointments
- Accurate and timely completion of paperwork and regular updating of the supplied PDA device
You will need:
- Experience of uPVC installation and maintenance (or relevant qualification)
- Excellent customer service skills and experience in a customer facing environment
- Be able to work on your own initiative in a standalone field based role
- A willingness to travel as required and show flexibility within the working week
- Good time management skills
- Good communication skills
- A full driving license
What We Offer
- Competitive basic salary and Performance related bonus
- Van (for business use only)
- 31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off
- Paid time off annually to volunteer
- Comprehensive health and well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders
- Heavily discounted group discount scheme on all products
- Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers
- Opportunity to work with a forward-thinking and supportive team.
- Career development and continuous learning opportunities
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Companys value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.
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Service Engineer employer: Anglian Home Improvements
Contact Detail:
Anglian Home Improvements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Service Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and technical skills. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for the industry! When you get the chance to chat with potential employers, share your enthusiasm for home improvement and how you can contribute to their customer-first approach. It’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities waiting for talented Service Engineers like you. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Engineer. We want to see how your skills align with our commitment to high-quality service and innovation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer service and how you can contribute to our mission at Anglian. Let us know why you're the perfect fit!
Showcase Relevant Experience: When filling out your application, focus on your previous roles that relate to the Service Engineer position. We love seeing real examples of how you've made an impact in your past jobs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Anglian Home Improvements
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to service engineering. Familiarise yourself with the products and services Anglian offers, as well as any recent innovations in the home improvement sector. This will show that you're genuinely interested and ready to contribute.
✨Customer-Centric Mindset
Since Anglian values a customer-first approach, prepare examples from your past experiences where you went above and beyond for a customer. Think about how you resolved issues or improved their experience, as this will highlight your dedication to exceptional service.
✨Practice Common Questions
Anticipate questions that might come up during the interview, such as how you handle difficult situations or your approach to teamwork. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about Anglian's future projects, team dynamics, or how they measure success in the role. It shows that you're engaged and serious about the opportunity.
