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For Companies At a Glance
- Tasks: Assist customers with product maintenance and ensure top-notch service.
- Company: Leading home improvement company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, company van, 31 days holiday, and health perks.
- Why this job: Join a dynamic team and make a real impact in a fast-paced industry.
- Qualifications: Experience in uPVC installation and excellent customer service skills.
- Other info: Opportunities for career development and a supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Are you an experienced Window and Door Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time? Do you have previous experience of uPVC installation and maintenance?
Responsibilities
- Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards
- To demonstrate & explain correct product care to customers
- Be customer focused and provide a high level of service to every customer
- Completing service calls as scheduled and in a timely manner using our, “Right First Time” approach, helping to reduce any cancelled appointments
- Accurate and timely completion of paperwork and regular updating of the supplied PDA device
Qualifications
- Experience of uPVC installation and maintenance (or relevant qualification)
- Excellent customer service skills and experience in a customer facing environment
- Be able to work on your own initiative in a standalone field based role
- A willingness to travel as required and show flexibility within the working week
- Good time management skills
- Good communication skills
- A full driving license
What We Offer
- Competitive basic salary and Performance related bonus
- Van (for business use only)
- 31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off
- Paid time off annually to volunteer
- Comprehensive health and well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders
- Heavily discounted group discount scheme on all products
- Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers
- Opportunity to work with a forward-thinking and supportive team.
- Career development and continuous learning opportunities
- Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees
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Service Engineer employer: Anglian Home Improvements
Contact Detail:
Anglian Home Improvements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Get to know the company! Research Anglian's values and recent projects. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios. Since this role is all about providing exceptional service, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Network like a pro! Connect with current or former Anglian employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage directly with us.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Engineer role. Highlight your customer service experience and any relevant qualifications in uPVC installation and maintenance. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for exceptional customer service and why you’re the perfect fit for Anglian. Don’t forget to mention your commitment to getting the job done right, first time every time – that’s music to our ears!
Showcase Your Achievements: When detailing your work history, focus on specific achievements that demonstrate your skills. Whether it’s improving customer satisfaction scores or successfully managing service calls, we love to see how you’ve made an impact in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team at Anglian!
How to prepare for a job interview at Anglian Home Improvements
✨Know Your Stuff
Make sure you brush up on your uPVC installation and maintenance knowledge. Be ready to discuss your past experiences and how they relate to the role. This shows that you’re not just a good fit, but that you’re genuinely interested in the work.
✨Customer Service is Key
Since Anglian values exceptional customer service, prepare examples of how you've gone above and beyond for customers in previous roles. Think about specific situations where you resolved issues effectively and left customers satisfied.
✨Time Management Matters
As a Service Engineer, you'll need to manage your time well. Be prepared to talk about how you prioritise tasks and ensure timely completion of service calls. Maybe share a story where your time management skills made a difference.
✨Ask Questions
Don’t forget to prepare some questions for your interviewers! This shows your interest in the company and the role. You might ask about their approach to training or how they measure success in the Service Engineer position.
