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- Tasks: As a Service Engineer, you'll assist customers with product maintenance and ensure top-notch service.
- Company: Join Anglian, a leading home improvement company known for innovation and customer-first values.
- Benefits: Enjoy a competitive salary, 31 days holiday, and perks like gym discounts and volunteer time off.
- Why this job: Make a real impact in a fast-paced industry while working with a supportive team focused on growth.
- Qualifications: Experience in uPVC installation, excellent customer service skills, and a full driving license required.
- Other info: We promote equality, diversity, and inclusion, ensuring a welcoming environment for all employees.
Are you an experienced Window and Door Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time? Do you have previous experience of uPVC installation and maintenance?
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
Our Window and Door Engineers are essential to efficiently & effectively assist our customerswith any product and installation related maintenance for Anglian installed products covered by our 10-year warranty. We will provide all the tools and equipment that you will need to carry out this role including a van, PDA, mobile phone and tools.
Your duties will include:
Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards
To demonstrate & explain correct product care to customers
Be customer focused and provide a high level of service to every customer
Completing service calls as scheduled and in a timely manner using our, “Right First Time” approach, helping to reduce any cancelled appointments
Accurate and timely completion of paperwork and regular updating of the supplied PDA device
You will need:
Experience of uPVC installation and maintenance (or relevant qualification)
Excellent customer service skills and experience in a customer facing environment
Be able to work on your own initiative in a standalone field based role
A willingness to travel as required and show flexibility within the working week
Good time management skills
Good communication skills
A full driving license
What We Offer
Competitive basic salary and Performance related bonus
Van (for business use only)
31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off
Paid time off annually to volunteer
Comprehensive health and well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders
Heavily discounted group discount scheme on all products
Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers
Opportunity to work with a forward-thinking and supportive team.
Career development and continuous learning opportunities
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. xiskglj Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees
Service Engineer employer: Anglian Home Improvements
Contact Detail:
Anglian Home Improvements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarise yourself with Anglian's products and services. Understanding the specifics of their uPVC installations and maintenance will not only boost your confidence but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Highlight your customer service experience in conversations or interviews. Since the role emphasises exceptional customer service, sharing specific examples of how you've gone above and beyond for customers can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your time management skills. As a Service Engineer, you'll need to manage your schedule effectively, so be ready to share strategies you've used in the past to ensure timely completion of tasks.
✨Tip Number 4
Showcase your ability to work independently. This role requires a lot of self-motivation, so think of examples where you've successfully completed projects or tasks on your own initiative, and be prepared to discuss them.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Service Engineer position. Tailor your application to highlight your relevant experience in uPVC installation and customer service.
Craft a Strong CV: Your CV should clearly outline your experience, particularly in customer-facing roles and any technical skills related to installation and maintenance. Use bullet points for clarity and ensure it is well-structured.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your commitment to getting the job done right. Mention specific examples from your past work that demonstrate your skills and how they align with Anglian's values.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Anglian Home Improvements
✨Showcase Your Customer Service Skills
As a Service Engineer, exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to the customer-first approach that Anglian values.
✨Know Your Technical Stuff
Brush up on your knowledge of uPVC installation and maintenance. Be ready to discuss any relevant qualifications or experiences you have. Showing confidence in your technical abilities will reassure the interviewer of your capability to handle the role.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you've identified and rectified faults effectively. Highlight your 'Right First Time' approach and how it has positively impacted your previous employers or customers.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the role and the company. Ask about the team dynamics, training opportunities, or how success is measured in the Service Engineer position. This shows you're serious about contributing to their success.
